What are the responsibilities and job description for the Dock Operations & Administrative Assistant position at AMB Sports and Entertainment?
About Mercedes-Benz Stadium
Mercedes-Benz Stadium is the new home of the Atlanta Falcons and Atlanta United and opened for its first events in August 2017. The stadium is also host of numerous other sports and entertainment events. The multi-purpose venue features flexible capacity that can expand to up to 83,000 seats; a retractable roof structure inspired by the oculus in the ancient Rome Pantheon; views of the Atlanta skyline; a 360-degree HD video halo board that, at nearly six stories tall and 1,100 linear feet in diameter, is the largest in the NFL and the world; an exterior fan plaza that provides fans with pre- and post-game entertainment; and a host of bars, restaurants and unique gathering destinations offering fans an unparalleled game day experience. Mercedes-Benz Stadium is part of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Atlanta United.
Who We Are
We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.
Our Ideal Candidates
Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile while serving them.
Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.
Engage in Servant Leadership – Put others ahead of yourself even when it is difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.
Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.
Position Summary
Under the supervision of the Logistics Manager, the Dock Operations & Administrative Assistant for Mercedes-Benz Stadium (MBS) supports the day-to-day logistics and operational functions of the stadium. This role assists with shipping and receiving, mail distribution, dock scheduling, delivery coordination, outbound shipments, inventory tracking, and maintaining safe, clean, and organized loading dock and marshalling areas. The position works collaboratively with internal departments, vendors, concessionaires, and event operations teams to ensure efficient facility operations during both event and non-event days. This position requires flexibility to work evenings, weekends, holidays, and extended hours based on stadium events and operational needs.
Essential Duties And Responsibilities
Mercedes-Benz Stadium is the new home of the Atlanta Falcons and Atlanta United and opened for its first events in August 2017. The stadium is also host of numerous other sports and entertainment events. The multi-purpose venue features flexible capacity that can expand to up to 83,000 seats; a retractable roof structure inspired by the oculus in the ancient Rome Pantheon; views of the Atlanta skyline; a 360-degree HD video halo board that, at nearly six stories tall and 1,100 linear feet in diameter, is the largest in the NFL and the world; an exterior fan plaza that provides fans with pre- and post-game entertainment; and a host of bars, restaurants and unique gathering destinations offering fans an unparalleled game day experience. Mercedes-Benz Stadium is part of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Atlanta United.
Who We Are
We use our core values as a compass to guide our decisions because they are our North Star. If we live our core values daily, we know everything else will take care of itself. We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment. We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.
Our Ideal Candidates
Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile while serving them.
Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.
Engage in Servant Leadership – Put others ahead of yourself even when it is difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.
Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.
Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.
Position Summary
Under the supervision of the Logistics Manager, the Dock Operations & Administrative Assistant for Mercedes-Benz Stadium (MBS) supports the day-to-day logistics and operational functions of the stadium. This role assists with shipping and receiving, mail distribution, dock scheduling, delivery coordination, outbound shipments, inventory tracking, and maintaining safe, clean, and organized loading dock and marshalling areas. The position works collaboratively with internal departments, vendors, concessionaires, and event operations teams to ensure efficient facility operations during both event and non-event days. This position requires flexibility to work evenings, weekends, holidays, and extended hours based on stadium events and operational needs.
Essential Duties And Responsibilities
- Assists with the shipping and receiving process for MBS. Receives and distributes in-bound deliveries. Packs, dispatches, and tracks outbound shipments. Manages truck traffic on Mangum Street during periods of high activity.
- Maintains chain of custody tracking records for all received goods to validate date, time, location, and acceptance of all deliveries.
- Receives mail and distributes to appropriate business segments, departments, and individuals.
- Includes deliveries to administrative areas throughout the building.
- Assists with proper workstation set up as needed, nameplate creation, credenza keys, office chairs, etc.
- Responsible for restocking administrative office mail room with basic supplies as needed.
- Coordinates deliveries with F&B Concessionaire and works to keep marshalling area free and clear of clutter.
- Sorts, handles, loads and unloads freight using appropriate forklifts, pallet jacks, and other warehouse equipment.
- Assists in managing inventory of LP (liquefied petroleum) gas cylinders used to operate motorized equipment at MBS.
- Assists in managing spent beer keg and empty pallet logistics at dock, while maintaining a clean and organized dock area.
- Assists in coordinating with the Housekeeping Dept. to clean Marshalling area, loading docks, Broadcast dock, and Bus Parking area on a regular basis to maintain neat, clean, and organized appearance.
- High school diploma or GED required, college degree preferred.
- Prior experience in logistics, warehouse, shipping/receiving, mail operations, or facility operations preferred.
- Proficiency in Microsoft Office Suite and mobile technology devices.
- Strong organizational and communication skills.
- Ability to prioritize tasks in a fast-paced environment.
- Strong customer service mindset and professional demeanor.
- Ability to work collaboratively across departments.
- Experience in sports, entertainment, hospitality, or large venue operations preferred.
- Maintains compliance with all stadium safety procedures, OSHA standards, and operational protocols.
- Forklift certification preferred
- Valid driver’s license preferred
- OSHA or warehouse safety training preferred
- Ability to lift and move up to 50 pounds
- Ability to stand, walk, bend, and work for extended periods
- Ability to work indoors and outdoors in varying weather conditions
- Ability to operate material handling equipment safely
- Must have flexible availability, including evenings, weekends, holidays, and event days