User Experience Designer IV

Please note that this is a contract role providing services to Amazon through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by a contract staffing supplier and will not be an employee of Amazon.

Job Summary:

We are seeking a talented professional to join our team and conduct in-depth ethnographic research that will shape the future of our product and service experiences. This role combines the art of human-centered design with rigorous qualitative research methodologies to uncover deep insights about user behaviors, needs, and cultural contexts. You will immerse yourself in the lives of our customers, observing and documenting their experiences to inform strategic design decisions. Working collaboratively with cross-functional teams including product managers, designers, and engineers, you will translate complex human behaviors into actionable insights that drive innovation. This position requires someone who is equally comfortable conducting fieldwork in diverse environments as they are synthesizing findings into compelling narratives that inspire organizational change. Your work will directly influence how we design products and services that meaningfully connect with people's lives.

Responsibilities:
• Plan and conduct ethnographic field studies including contextual inquiries, in-home visits, and observational research
• Design and execute qualitative research studies using various methodologies such as interviews, diary studies, and participatory design sessions
• Analyze qualitative data to identify patterns, themes, and insights about user behaviors and needs
• Create compelling research deliverables including journey maps, personas, opportunity frameworks, and insight reports
• Collaborate with design and product teams to translate research findings into actionable design recommendations
• Present research insights to stakeholders at various levels of the organization
• Advocate for user needs throughout the product development lifecycle
• Build and maintain research repositories and knowledge management systems
• Recruit and screen research participants that represent diverse user populations
• Develop research protocols and discussion guides that elicit rich, meaningful data

Skills:
• Expert knowledge of ethnographic research methods and qualitative analysis techniques
• Strong ability to synthesize complex information into clear, actionable insights
• Excellent observational skills with attention to detail and cultural sensitivity
• Outstanding written and verbal communication skills with ability to craft compelling narratives
• Proficiency in creating visual research deliverables and storytelling artifacts
• Strong collaboration skills and ability to work effectively with cross-functional teams
• Critical thinking and problem-solving abilities
• Empathy and genuine curiosity about human behavior
• Flexibility and adaptability in dynamic research environments
• Time management skills with ability to manage multiple projects simultaneously

Experience:
• 5 years of experience conducting ethnographic or qualitative user research
• Previous experience working in product design, user experience, or related fields
• Demonstrated experience presenting research findings to executive stakeholders
• Background working in fast-paced, technology-driven environments

Qualifications:
• Master's degree or PhD in Anthropology, Sociology, Human-Computer Interaction, Design Research, or related field
• Bachelor's degree with significant professional research experience may be considered

This is an exceptional opportunity to make a meaningful impact on products and services used by millions of people worldwide. You will work alongside passionate, talented individuals who value curiosity, creativity, and customer obsession. This role offers the chance to conduct research that matters, exploring diverse contexts and communities while contributing to innovations that improve people's daily lives. If you are energized by the prospect of uncovering hidden insights and transforming them into design solutions that resonate with real human needs, this position offers the perfect platform to apply your expertise and grow your career.

Additional Details:

• Location: San Francisco, CA or Sunny Vale, CA

• Duration: 12months

• Pay Range*: $75- $85 per hour

• Weekly Schedule: 40 hours

• Job Status: Non-Exempt

• Application Deadline: 06/03/2026

This role is eligible for the following benefits:

• Medical, dental & vision

• Hospital plans

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

• Company paid short and long-term disability

• Health & Dependent Care Spending Accounts (HSA & DCFSA)

• Employee Assistance Program

• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email accommodation@allegisglobalsolutions.com for other accommodation options.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.

Salary : $75 - $85