What are the responsibilities and job description for the Technical Support Engineer, GSE Automation, Amazon Leo position at Amazon?
Description
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
We are seeking an innovative and solution-oriented Technical Support Engineer (SysDE I) to join our team in supporting the production operations, design, development, integration, and deployment of automated test, SCADA, and manufacturing applications with their associated OT (Operational Technology) infrastructure. This role combines hardware, software, and IT stack support for test and production systems within an active satellite manufacturing facility.
In this position, you will primarily lead technical troubleshooting during critical downtime events to ensure peak system performance. Additionally, you will enhance documentation and contribute to design and development initiatives based on first-hand feedback gained during your support activities.
Key job responsibilities
- Troubleshoot complex technical problems.
- Deep dive on technical details and lead solutions.
- Support operations and integration of automated test, SCADA, and manufacturing applications
- Design and implement OT infrastructure solutions for production environments
- Monitor and resolve escalated tickets from operations, manufacturing, and system integration teams
- Create and maintain self-service troubleshooting tools and documentation
- Manage system-driven high severity downtime events and drive rapid resolution
- Monitor and report on fleet-level availability and performance metrics
- Lead technical troubleshooting and root cause analysis for automation systems
- Maintain Voice of the Customer (VOC) feedback loops and stakeholder relationships
- Manage support escalations
- Collaborate closely with production, engineering, IT, hardware, software, and procurement teams
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
This highly collaborative position interfaces across multiple Amazon Leo teams in a fast-paced manufacturing environment.
The successful candidate will have strong experience in automation technology troubleshooting and development, with the ability to understand and contribute to reliability metrics and testing within large-scale automated systems.
The role requires hands-on technical expertise combined with strategic thinking to drive continuous improvement and deliver business-aligned solutions in an active production facility.
The typical schedule requires 5 days in-person per week, and participation in on-call and weekend on-site rotations to align with Leo production shifts.
About the team
The Ground Support Equipment (GSE) team is responsible for designing and commissioning automation and tooling for Satellite testing and production. This in-house team of engineers and support technicians work directly with satellite designers, testers, and manufacturing engineers to solve unique problems in high-volume satellite production.
Basic Qualifications
- Bachelor's degree or above in Computer Science, Computer Engineering, Systems Engineering, Electrical Engineering, or other related discipline
- Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C , C#, Rust
- Experience in networking, storage systems, operating systems and hands-on systems engineering
- Experience with Linux/Unix
Preferred Qualifications
- Experience with CI/CD pipelines build processes
- Knowledge of distributed, multi-tiered systems, algorithms, and relational databases
- Experience with distributed systems at scale
- Experience tools for automation (building, testing, releasing or monitoring)
- Experience in manufacturing, process, or industrial engineering
- Experience with APIs and technical integrations
- Proficiency in developing and deploying Ignition SCADA solutions for operational equipment, with large-scale implementation experience using modern DevOps practices
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,200/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $89,200 - $185,000
