Technical Program Manager III, Employee Onboarding Experience (EOE)

Description

Are you passionate about driving technological transformation through AI and automation? Join the Employee Onboarding Experience (EOE) team as a Technical Program Manager III delivering against our 2026 Service Delivery Automation and Efficiency initiative. This strategic program spans 20 launches across three VP organizations and seven contingency domains, with AI and Agentic solutions one of the primary technical lever.

We are seeking a Technical Program Manager III to drive strategic transformation of Employee Onboarding Experience (EOE) Contingencies across Amazon's global workforce. This role orchestrates delivery across 3 VP organizations and 10 tech teams to revolutionize service delivery through AI-powered automation and durable technical architecture.

In this position, you will own a program where business and architectural strategy may not be defined, bringing clarity to ambiguous situations and driving consensus across diverse stakeholders including Legal, Compliance, Finance, and senior technical leadership. You will shape the 3-year technical vision for contingency services spanning Work Authorization, Background Checks, Drug Testing, Medical Checks, Immigration, and Relocation—establishing reference architectures that enable Amazon to scale from 1.8M to 3M workers without proportional service team growth.

Key job responsibilities
- Define and execute the technical delivery strategy for organization-wide goals, creating scalable mechanisms and methodologies that drive Service Delivery Automation across multiple Vice President organizations
- Drive VP-level strategy for service delivery transformation, influencing investment priorities and resource allocation while making trade-offs between business opportunity and technical sustainability.
- Manage complex cross-functional programs by establishing clear business and technical requirements, defining delivery scope, timelines, and milestones while making appropriate trade-offs to optimize return-on-investment
- Build consensus and align teams toward coherent strategies, coordinating with business leaders, engineering teams, security and compliance, and product management to drive development progress
- Proactively identify risks, bottlenecks, and roadblocks across the program portfolio, initiating technical deep dives and organizing working sessions to solve problems and mitigate risks
- Communicate program status effectively to senior leadership, including writing compelling narratives and presenting complex decisions and trade-offs to directors and vice presidents

A day in the life
As a Senior Technical Program Manager in the team, you will work with multiple teams to help solve complex technical solutions aimed to build seamless journeys for candidates, hiring managers and recruiters. You will have a direct influence on the technical design and implementation plan. You will work with multiple tech and business teams to build these complex solutions.

About the team
Workforce Solutions (WS) empowers our customers by providing integrated, people-focused solutions that streamline hiring processes for WW Stores, AWS, Devices, and Talent Acquisition. As stewards of the employee lifecycle and experience, we drive initiatives that promote transparency and efficiency in career mobility, workforce engagement, and operational needs management. We prioritize customer-centricity by tailoring our capabilities and processes to align with their preferences and behaviors. Our approach is to start with the customer's needs and match individuals to the right opportunities through our services.

Basic Qualifications

- 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.