Support Engineer, Drone Assembly & Test, Amazon Prime Air

Description

Come work on the Amazon Prime Air (PA) team! We are seeking a Support Engineer III. We’re looking for people who innovate and love solving hard problems. You will work hard, have fun, and of course, make history!

You will be instrumental in supporting the PA Drone Assembly & Test (A&T) production line, ensuring timely resolution of technical issues affecting drone production. You will work directly with Manufacturing Engineers, Assembly Technicians, and cross-functional partners (Engineering, Supply Chain, Quality) to maintain production continuity, drive process improvements, and support operational scaling. You will be responsible for creating and maintaining technical documentation, supporting change management activities, and identifying opportunities to improve production support tools and workflows.

As a Support Engineer, you will develop knowledge in drone A&T processes, serve as a technical point of contact within the production support workflow, and contribute to achieving safety, quality, cost, and delivery targets as PA scales operations.

Successful candidates should:
• Have the ability to learn technical concepts quickly with a strong sense of urgency
• Have enthusiasm for working in a fast-paced, rapidly changing production environment
• Be a creative problem solver who is passionate about innovation and manufacturing excellence
• Have strong written and oral communication skills
• Be self-motivated with the ability to work independently with minimal supervision
• Insist on the highest standards from self and others
• Maintain strong attention to detail and organizational skills


A day in the life
• Provide timely resolution of hardware and software issues affecting the drone production line
• Create and maintain Non-Conformance Reports (NCRs), Work Instructions, and Work Plans to support daily and future production activities
• Identify areas of improvement to support documentation and processes; create new documentation where gaps exist
• Identify improvements to existing and new support tools that improve operational efficiencies and drive implementation
• Lead internal team projects and deliver on defined goals and timelines
• Participate fully and constructively in team planning, helping develop and refine operational policies and procedures

Basic Qualifications

- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field
- Experience troubleshooting and debugging technical systems, or experience in development or technical support
- Experience reading and writing procedures, technical documents, and engineering drawings, or experience in electrical or mechanical engineering
- Experience with CAD systems (Dassault CATIA preferred)

Preferred Qualifications

- 2 years of technical support experience, or Bachelor's degree in engineering or equivalent
- Knowledge of aviation safety standards
- Experience in high-volume manufacturing environments
- Experience with Manufacturing Execution Systems (MES), such as Delmia Apriso
- Experience with Enterprise Resource Planning (ERP) systems, such as Infor LN
- Familiarity with drone systems, avionics, or electromechanical assemblies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.