Strategic Operations Program Manager , Amazon Live, Amazon Content Team

Description

Amazon Live (Amazon Shopping Video) is seeking a Strategic Operations Program Manager to drive financial rigor, operational excellence, and data-driven decision-making for the Amazon Live Content Team, within Amazon Ads. The Content Team manages both 1P Host talent and 3P Creators & Influencers, along with our FAST channel, and operates a production studio based in New York with staff in multiple cities.

As a strategic business partner to Amazon Live Content leadership, this role serves as a trusted advisor & operator who owns the end-to-end financial and operational backbone of the organization. You will translate complex data into actionable insights, build and maintain budgeting frameworks, and shape and lead strategic program initiatives both domestically and internationally through deep business acumen and consultative partnership. This role requires the ability to operate independently with minimal oversight, owning finance operations, program management, and operational planning for the Content Team.

This role is crucial in leading and scaling mission-critical frameworks, including budget management, goal setting, content launch operations, business reviews, forecasting, and performance analysis, to inform strategic recommendations in a rapidly growing, dynamic environment. The Strategic Operations Program Manager develops, implements, and manages operational processes, financial systems, and performance metrics to help the Content Team maximize the impact of live shopping content and grow audience engagement and revenue. You will proactively analyze spend data, content performance, and creator dynamics to identify growth opportunities and provide forward-looking strategic recommendations to leadership.

You will partner with cross-functional stakeholders across Marketing, Product, Finance, Legal, and Production to achieve day-to-day operational excellence through financial process management, performance analysis, vendor coordination, business reviews, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships. This role requires a strategic thinker who can balance operational rigor with consultative partnership, translating data into business strategy while building trusted relationships across all levels of the organization.


Key job responsibilities
1. Owns end-to-end financial operations for the Content Team, including budgeting, spend tracking, month-end close, accruals, and variance analysis.
2. Designs and maintains budgeting frameworks with automated data feeds for real-time visibility into content spend across 1P Host, 3P Creator & Influencer, and FAST channel programs.
3. Documents and implements standardized processes and metrics, including KPI definitions, goal cascades, and content launch playbooks to drive effectiveness at scale.
4. Manages vendor relationships and coordinates billing and payment accuracy with Accounting.
5. Drives cross-functional communication across Amazon Live and Amazon Ads, anticipating bottlenecks, managing escalations, and balancing priorities against resource constraints.
6. Prepares and leads regular operational business reviews covering financial health, content performance, efficiency, and strategic recommendations for senior leadership.
7. Develops go-to-market operational support for new content initiatives, defining success criteria, milestones, and measurement frameworks.
8. Serves as the primary operational point of contact for the Content Team, resolving issues with urgency and driving gap-to-green plans.
9. Leads cross-functional projects to streamline content operations workflows and implement productivity-enhancing automation.
10. Leads change management initiatives, developing frameworks that enable the organization to adapt to evolving priorities and shifting market dynamics.

About the team
Amazon Live (Amazon Shopping Video) is a dynamic, fast-growing business within Amazon Ads that brings products to life through shoppable live and on-demand video content. The Content Team is responsible for managing a diverse roster of 1P Hosts and 3P Creators & Influencers, as well as programming for our FAST channel. With a production studio in New York, we create engaging content experiences that connect customers with the products they love while delivering high-impact sponsorship and brand partnership opportunities that are central to our business within Amazon Ads. We are a lean, entrepreneurial team that values ownership, bias for action, and the ability to deliver results independently.

Basic Qualifications

- Bachelor's degree in finance, accounting or related field, or MBA and 8 years of identifying and implementing opportunities to resolve finance issues, improve, scale, or simplify finance tools, technology, and processes across teams and organizations experience
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience defining, refining, and implementing operational processes, procedures, and policies
- Demonstrated ability to work independently and manage multiple workstreams simultaneously with minimal oversight

Preferred Qualifications

- Experience using data and metrics to determine and drive improvements
- 5 years of communicating with and presenting to executive and senior audiences experience
- Experience working within a high-growth technology or media/entertainment company
- Experience in content operations, creator/talent management, or digital media
- Proficiency in financial planning and analysis (FP&A), including budgeting frameworks and variance analysis

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.