Sr. Technical Program Manager, Global Accommodations Technology

Description

Imagine a workplace where all employees are fully included and supported throughout their employment lifecycle. The Global Accommodations Technology team is looking for a talented Technical Program Manager to manage our charter. We are launching a series of new tools and services to support employees Amazon employees globally.

Successful candidates are creative, innovative, and take great pride in both the positive results of their work and business deliverables. They will help redefine and innovate on how accommodations are incorporated into various stages of the employee lifecycle across Amazon. We have the opportunity to redefine how work gets done and to innovate on behalf of employees, alumni and candidates.

As a Sr. Technical Program Manager you will independently lead broad cross-organization efforts to meet Amazon wide goals for digital and physical accommodations. You will be responsible for influencing organization roadmap priorities and technical direction. You will represent difficult trade-off decisions and solutions clearly to leaders up to three levels above to help them understand decisions and options. You will leverage your technical knowledge to drive technical trade-off decisions. You will be able to identify when a technical solution requires additional technical guidance.

You will manage cross-functional and cross-organization communication to ensure all stakeholders are informed, and needs are aligned. You will guide the technical direction and decisions to deliver solutions that meet Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence.

If you’d like join us, here’s some more things that are key to success in this role:
• Excellent oral and written communication skills as well as strong analytical and problem-solving skills.
• Well-developed organizational skills, successful track record of coordinating between multiple project stakeholders, TPMs, and software development teams
• Foster a culture of candor and respect, facilitating communication at all levels.
• Effective negotiation skills; be able to make smart trade-offs (e.g., time vs. effort vs. cost), and drive appropriate schedules, while being willing to adjust priorities to ensure the right customer, technology, and engineering outcomes.
• Ability to deliver results and balance short term goals against long term objectives.


Key job responsibilities
• Drive digital and physical accommodations initiatives across Amazon
• Work closely with engineers to determine the technical design and approach to build cost efficient services.
• Drive monthly business and technical reviews and provide program updates to leaders three levels above.
• Develop best practices around accessibility.
• Work with stakeholders across organizations to accurately forecast engineering capacity.
• Create and operate continuous improvement processes that guide operational excellence.
• Drive conversations on, and decisions about, strategic investments with leaders three levels above.

About the team
The Global Accommodations Technology team is responsible for delivering goals related to accessibility, accommodations and inclusive employment experiences. Our goals support People eXperience & Tech (PXT) organization. We support technology and service teams.

Basic Qualifications

- 5 years of working directly with engineering teams experience
- 7 years of technical product or program management experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.