Sr. Technical Infrastructure Program Manager, Robotics Technical Services Retrofits

Description

Are you ready to define how Amazon scales hardware retrofits across its autonomous robotics fleet? The RTS Process Engineering team is seeking a senior Technical Infrastructure Program Manager (TIPM) to lead the strategy, execution, and expansion of our retrofit programs across fielded robotics products. You will own the full portfolio of active retrofit programs — setting the operational cadence, building execution frameworks, establishing vendor partnerships, and driving expansion into new product lines where no playbook exists today.

This role demands both strategic vision and hands-on execution. You will define how the Retrofits team operates at scale: standardizing intake processes, building automation to accelerate delivery, establishing quality verification mechanisms, and creating the playbooks that enable consistent execution across hundreds of fulfillment centers. You will partner with senior leadership across product engineering, supply chain, and field operations to influence program priorities, negotiate resources, and resolve the cross-organizational dependencies that determine whether retrofits ship on time.

Key job responsibilities
- Own the end-to-end retrofit portfolio strategy: program prioritization, resource allocation, vendor capacity planning, and execution cadence across all active retrofit programs
- Drive the expansion of retrofit capabilities into new product lines — define the workflow, establish vendor relationships, build the playbook, and execute the first programs from scratch
- Establish and maintain portfolio-level metrics (on-time completion rate, on-time material delivery) and reporting mechanisms for leadership visibility
- Standardize the funding submission process with templated packages, pre-validated cost models, and streamlined approval frameworks
- Design and implement retrofit program management automation: project creation, best-practice templates, critical path mapping, and stakeholder notification systems
- Formalize installation quality verification processes — define inspection criteria, build quality check templates, and ensure consistent execution across vendor partners
- Influence product engineering decisions by providing deployment feasibility feedback, quantifying retrofit complexity, and advocating for design-for-serviceability improvements
- Mentor TIPMs on the team, perform promotion assessments, and actively develop team capability

A day in the life
Your morning starts with a portfolio review — assessing program health across a dozen active retrofits, identifying which need your direct intervention. You adjust critical paths for a material delay, then spend time defining an execution workflow for a new product line where no process exists. Before lunch, you present quarterly metrics to your Director and make a resource case for expansion. After lunch, you lead a vendor evaluation, coach a team member through a scheduling conflict, and review the automation spec your team drafted.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
The RTS Retrofits team manages hardware modifications and firmware updates across Amazon's fielded robotics fleet. We own the full retrofit lifecycle and are at an inflection point — expanding into new product lines, building automation, and scaling deployments per week. You will join as the senior program leader where you define how retrofit operations work at Amazon scale.

Basic Qualifications

- 5 years of program management or technical project management experience
- Bachelor's degree in mechanical engineering, electrical engineering, or an equivalent engineering science
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems

Preferred Qualifications

- Master's degree or equivalent in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree
- Experience in operations management of fulfillment or distribution centers
- Project Management Professional (PMP) or equivalent certification
- Experience reading and interpreting construction drawings and specifications
- 3 years of vendor management, or 1 years of relevant work in a data center or other critical environment experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.