Sr. Solution Architect, Shop Direct

Description

We're looking for a Solutions Architect to serve as the technical backbone of the Shop Direct Business Development team within Amazon's Off-Amazon Selection (OAS) program. In this role, you'll partner closely with Account Managers and Business Development to convert merchant interest into live, scalable integrations — removing the technical friction that stands between off-Amazon and hybrid brands and their selection going live on Amazon. You'll be the go-to technical expert across the merchant lifecycle: scoping integration requirements during recruitment, guiding merchants and their feed syndicators (VersaFeed, GoDataFeed, Productsup, and others) through SP-API role access and catalog integration, and troubleshooting onboarding issues so listings surface reliably in the Shop Direct search widget. You'll translate merchant needs into technical solutions and feed real-world friction back to product and engineering teams to improve the platform.

Key job responsibilities
Pre-sales technical support — Partner with Account Managers on prospect calls to assess merchant feasibility, scope integration paths, and set clear technical expectations.
Integration architecture — Design and recommend the right onboarding approach per merchant, whether direct SP-API, feed syndicator, or platform partner (e.g., Wix, Stripe).
Onboarding enablement — Guide merchants and their developers/syndicators through SP-API role access, catalog feed setup, and validation until selection is live and discoverable.
Troubleshooting — Diagnose and resolve integration blockers (e.g., listings not appearing in the search widget) in coordination with search, product, and engineering teams.
Cross-functional feedback loop — Surface recurring technical friction to product and engineering to drive platform and process improvements that scale.
Scalability & tooling — Identify opportunities to reduce manual onboarding effort and help build repeatable, documented integration playbooks.

A day in the life
Merchant integration support

Join prospect and onboarding calls with Account Managers to scope technical feasibility and integration paths.

Guide merchants and their developers/syndicators (VersaFeed, GoDataFeed, Productsup) through SP-API role access and catalog feed setup.
Troubleshooting

Diagnose live integration blockers

Coordinate with search, product, and engineering teams to unblock merchant onboarding.
Solution design

Recommend the right onboarding approach per merchant (direct SP-API vs. feed syndicator vs. platform partner like Wix or Stripe).

Document repeatable integration playbooks to reduce manual effort.
Cross-functional feedback

Log recurring technical friction and surface it to product/engineering for platform improvements.
Pipeline hygiene


About the team
The Shop Direct Business Development Team

We're part of Amazon's Off-Amazon Selection (OAS) organization, focused on the Shop Direct motion — the lower-lift path for bringing off-Amazon and hybrid brands onto Amazon. Our job is to recruit those merchants and make their selection discoverable to Amazon customers through the Shop Direct search widget.

What we do:

Merchant recruitment — We identify and engage off-Amazon and hybrid brands, building the pipeline of partners who bring new selection to Amazon customers.

Partner onboarding — We guide merchants and their feed syndicators (VersaFeed, GoDataFeed, Productsup) through SP-API role access and catalog integration, removing the friction that keeps their products from showing up reliably.

Ecosystem partnerships — We build relationships with platforms and syndicators (like Wix and Stripe) that expand how merchants can join the program.

Cross-functional coordination — We work alongside search, product, and engineering to unblock onboarding and improve the merchant experience.

How we operate: One source of truth in Salesforce, clear ownership of every merchant relationship, and full visibility into engagement stage and history — so we always know who's engaging which merchant and what's happened so far.

Basic Qualifications

- 8 years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3 years of design, implementation, or consulting in applications and infrastructures experience
- 10 years of IT development or implementation/consulting in the software or Internet industries experience

Preferred Qualifications

- 5 years of infrastructure architecture, database architecture and networking experience
- Experience working with end user or developer communities
- Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data & analytics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.