Sr. Reliability Product Manager-Tech, Infrastructure Reliability & Quality

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Senior Reliability Product Manager - Tech, you will focus on developing internal tools and mechanisms to improve product reliability, quality, and supplier management processes and implementation of various automated tools and tracking mechanisms.

Key job responsibilities
1) Metric Automation:
· Collect product requirements for key reliability and quality metrics
· Develop Page 0 metrics for products supported by IRQ
· Collaborate with partner teams to create tooling and tracking mechanisms
· Develop tools to report metrics periodically and flag endemic issues
2) Supplier Qualification Management:
· Create a tool to manage supplier qualification requests for Long Lead Equipment (LLEs)
· Implement a tracking system for 360-degree evaluations
· Ensure proper quality and reliability evaluations are performed
· Establish data archiving processes and internal approval procedures
· Develop reporting and compliance mechanisms
3) Tier 2 Component Tracking:
· Collaborate with the EAM team to develop a tracking system for Tier 2 components
· Estimate the Tier 2 component lifespan to drive business decisions on maintenance, replacement, and end-of-life strategies

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 5 years of end to end product delivery experience
- 5 years of technical product or program management experience
- 5 years of mission critical facilities experience
- Bachelor's degree in Engineering, product marketing, or business development
- Experience owning/driving roadmap strategy and definition

Preferred Qualifications

- Experience in building and driving adoption of new tools
- 7 years in product, program, and/or technical leadership for large scale strategic initiatives in the data center infrastructure domain
- Masters degree in Engineering, product marketing, or business development.
- Experience writing documents on business requirements for new products, product development proposals, process improvement initiatives and/or product roadmaps

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.