Sr. Program Manager, Selling Partner Trust

Description

We are seeking a results-oriented senior leader to lead programs that deliver scalable technology and experiences that transform how sellers manage their account health within Selling Partner Trust (SPT). This role will drive a portfolio of cross-functional programs that pair strategic thinking with detailed operational execution to deliver significant global impact across our seller trust and compliance programs. The ideal candidate will be a critical partner to SPT leadership, orchestrating program delivery across engineering, product, and operations teams to enable step-change improvement in how sellers manage their account health. This position offers a unique opportunity to shape organizational priorities and serves as a stepping stone to future leadership roles.

Key job responsibilities
Program Leadership & Delivery
- Lead a portfolio of cross-functional programs delivering scalable technology and seller-facing experiences that improve how sellers manage their account health
- Drive programs from planning through delivery across engineering, product, and operations teams, ensuring clear milestones, dependencies, and accountability
- Identify and resolve gaps and dependencies across business, operations, and technical disciplines
- Drive closure on complex, debated topics and cross-functional conflicts
Strategic Planning & Executive Communication
- Contribute to SPT strategic planning, shaping how technology and experience investments are prioritized
- Develop planning artifacts including PR/FAQs, Three Year Vision (3YV), Quarterly Business Reviews (QBR), and OP1 documentation
- Write executive-level documents for senior leadership (VP/SVP) highlighting program progress, risks, and outcomes
- Oversee goal-setting and update processes across programs, ensuring aligned goals and accountability
Scale & Stakeholder Management
- Lead process-improvement initiatives that reduce manual overhead and scale account-health capabilities
- Partner with cross-functional teams to deliver measurable impact on seller account-health outcomes
- Manage stakeholder relationships across multiple levels of leadership up to VP level

About the team
Our team’s North Star vision is to support and protect seller business continuity so they can confidently invest in growing with Amazon. To achieve this vision, our strategy focuses on three interconnected areas: (1) Governance – ensuring Amazon enforcements are accurate, predictable, and only taken when necessary; (2) Seller Experience – providing transparent, actionable information coupled with efficient remediation pathways so Sellers can restore business operations quickly and independently; and (3) Support – providing Sellers with the support when issues arise and in a way that clearly demonstrates Amazon’s commitment to their business.

Basic Qualifications

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity
- Experience leading and interacting with cross-functional teams
- Experience with end-to-end ownership of major project deliverables
- Bachelor's degree or equivalent in English, communications, technical writing, or a related field, or comparable job experience

Preferred Qualifications

- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- MBA, or Advanced degree
- Experience working with global teams and diverse partners
- Experience in creating process improvements with automation and analysis
- Experience with AI/ML technologies
- Experience in mentoring, leading and coaching
- Understanding of automation technologies and Gen AI capabilities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.