Sr. Program Manager, Central Operations

Description

We're looking for a Workforce Planning Analyst to join our Central Operations team, supporting workforce strategy across our Data Center Engineering Operations (DCEO), Data Center Operations (DCO), and Logistics functions. You'll ensure our data center workforce is right-sized, properly skilled, and positioned to meet the demands of a rapidly scaling global infrastructure.



Key job responsibilities
Develop and maintain workforce forecasts for DCEO, DCO, and Logistics teams based on capacity launches, rack deployments, decommission schedules, and operational volume drivers

Partner with regional operations leaders to align headcount plans with site launch timelines, colocation expansions, and infrastructure growth roadmaps

Analyze technician utilization, ticket volumes, preventive maintenance schedules, and logistics throughput to optimize staffing ratios

Model shift coverage requirements across 24/7 operations, accounting for shrinkage, attrition, training ramps, and seasonal variation

Support hiring pipeline planning by providing lead-time-adjusted headcount recommendations to recruiting partners

Track and forecast attrition trends across roles (DCEO technicians, DCO engineers, logistics coordinators) and recommend retention-informed planning adjustments

Create dashboards and reporting that provide visibility into workforce health metrics: fill rates, time-to-productivity, overtime trends, and coverage gaps

Develop scenario plans for new region launches, fleet expansions, and technology transitions that impact labor demand

Drive standardization of workforce planning methodologies across geographies and operational functions

Basic Qualifications

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.