Sr. Manager, TPM, Alexa Communications

Description

The Alexa Communications team aspires to make it effortless for Alexa to connect and coordinate with the world by anticipating, personalizing, and acting on every communication.

Our team is hiring a talented and experienced Senior Manager, TPM to help manage the portfolio of Alexa Comms programs to build LLM-powered, next-generation communication features that enable customers to connect with each other (e.g., calling, drop-ins, announcements) and also communicate with Alexa to drive actions (e.g., by email, texting, mobile share). We are seeking an experienced, entrepreneurial, big thinker for leading multiple confidential initiatives within Alexa. You will be joining a team doing innovative work, making a direct impact to customers, showing measurable success, and building with the latest AGI/LLM systems.

If you are holding out for an opportunity to:
- Make a huge impact as an people manager
- Join a team of smart and passionate professionals who will challenge you to grow every day
- Solve difficult challenges in a constantly changing technology landscape
- Create applications at a massive scale used by millions of people
- Work with next generation AGI/LLM systems to deliver real customer experiences

And you are experienced with…
- Driving cross functional programs end-to-end from ideation, analysis, prototyping, development, metrics, and monitoring
- Managing a portfolio of cross functional initiatives
- Managing executive level stakeholder management and communication
- Establishing mechanisms for agility, scale and data driven decision making
- Driving continuous improvement initiatives

And you constantly look for opportunities to…
- Innovate, simplify, reduce waste, and increase efficiency
- Use data to make decisions and validate assumptions
- Automate processes otherwise performed by humans
- Learn from others and help those around you grow

...then we would love to chat!

In 2025, we have the opportunity to build new products and features from the ground up and we are looking for strong leaders who are not afraid of taking bold bets and trying new things to improve the customer experience for Alexa Communications.

Key job responsibilities
- Lead and mentor a team of 10 Technical Program Managers supporting Comms initiatives across sync, async, contacts management, device software and common services.
- Partner with engineering teams, leadership, product management, and UX to ensure we're building the best customer experience using innovative technologies.
- Serve as the single POC for broader Alexa mechanisms like LRs, Deep Dives, Product Days
- Stakeholder management across Alexa and partner teams and manage executive level communications
- Lead the roadmap prioritization process
- Manage cross functional quality initiatives like CPDR deep dives and fixes
- Establish and improve processes for managing complex, cross-functional programs and coordinating release schedules

Basic Qualifications

• 15 years experience in technical program/product management or software engineering
• 7 years experience managing technical teams, including managers
• Bachelor's degree in Computer Science, Engineering or related field
• Strong technical background with ability to understand complex architectures and technologies
• Experience leading large-scale consumer-facing products/services
• Track record of delivering results in a fast-paced, ambiguous environment
• Excellent communication, analytical and organizational skills

Preferred Qualifications

• Experience with AI/ML, LLM, privacy/security technologies
• Knowledge of cloud technologies and distributed systems
• Experience with Agile and Lean methodologies
• Strong product sense and customer focus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.