Sr. Manager, Product, Relay Trust

Description

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a product management leader who is passionate about protecting Customers and can thrive working across a diverse, global team.

The Relay Trust organization in Transportation Technology and Services (TTS) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.

You will lead a team responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable products and solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within TTS to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

Key job responsibilities
- Lead a team of Product Managers and Business Analysts responsible for defining and delivering products that protect Amazon and our customers from transportation-related fraud, misuse, and abuse worldwide.
- Own the product vision and roadmap for risk detection and prevention, aligning priorities with engineering, science, and business stakeholders against shared goals.
- Define product requirements and success metrics for automation, machine learning, and tooling investments that improve fraud prevention accuracy and operational efficiency.
- Drive data-informed product decisions by leveraging business analysis, risk trends, and customer friction insights to prioritize the highest-impact opportunities.
- Build scalable measurement frameworks and continuous monitoring products focused on carrier partner compliance and emerging risk areas.
- Partner across engineering and science teams to translate new technologies (ML models, signals, identity verification) into shipped product capabilities.

About the team
Relay Trust is the fraud prevention and risk management product team within Amazon's Transportation Technology and Services (TTS) organization. Our mission is to protect Amazon's middle-mile transportation network, our carrier partners, and ultimately our customers from fraud, misuse, and abuse at global scale. We build products powered by machine learning, real-time signals, and data-driven decision systems that detect and prevent risk across identity verification, cargo integrity, and carrier compliance.

TTS's vision is to reinvent how customers of all sizes move goods, powered by tech, driven by science, and guided by data. Within that mission, Relay Trust operates at the intersection of product innovation and operational protection. Our systems process thousands of decisions per second, integrate signals from GPS, cameras, and device telemetry, and directly influence billions of dollars in transportation
transactions annually.

We are a cross-functional team spanning product management, engineering, applied science, and risk operations across North America and Europe. We value bold invention over incremental improvements, move fast through simple solutions, and believe constraints fuel our best work. You will collaborate with senior leadership with high visibility, and partner across 10 organizations to ship products that make logistics safer and more efficient at planetary scale.

Basic Qualifications

- 12 years of product or program management, product marketing, business development or technology experience
- 6 years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

- Experience engaging and influencing senior executives

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.