Sr. Manager, Customer Solutions, US Fed Financials

Description

At Amazon Web Services (AWS) we are changing the future of IT. As part of the core AWS account team you, the Customer Solutions Manager, will help our customers to arrive in that future. You will work across AWS teams and apply your technical and program management expertise to some of the most complex and challenging technology problems today.


A successful candidate must possess the ability to think critically, be self-motivated, and deal with large amounts of ambiguity. You should bring a cool head, solid technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. You will leverage this unique skill set to influence your team’s decisions and help drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.

This position requires that the candidate selected be a US Citizen.


Key job responsibilities
As a manager within the Customer Solutions organization, you will have the opportunity to work closely with AWS Federal customers as they work towards solutions that support Federal missions. As a manager, you and your team will need to collaborate with AWS sales, solutions architecture, software development and service teams. You will work with all stakeholders to define needs, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to all necessary stakeholders. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You will evangelize on behalf of AWS and influence customers to allocate the appropriate resources to achieve their goals.

Must be willing to pass the Certified Solution Architect, Associate within the first year of employment.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- 3 years of direct leadership/supervisory experience
- 5 years of work with U.S. Federal customers experience
- Bachelor's degree in a STEM field, or equivalent industry experience
- 10 years leading complex IT programs with large-scale impact.
- 2 years in a client facing role within a Federal Program.
- 1 years of direct experience implementing AWS/cloud services.
- Demonstrated ability to work across cross-functional teams to deliver complex IT solutions.
- The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.

Preferred Qualifications

- Experience implementing AWS/cloud services
- AWS Certification: either AWS Certified Cloud Practitioner or Certified Solution Architect, Associate.
- A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
- Ability to work with both technical and non-technical individuals.
- PMP or related project management certification, or equivalent experience.
- Experience with Agile methodology.
- Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business.
- Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
- Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
- Fluency and comfort with business applications such as Word, Excel and Project.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.