Sr Customs Learning Specialist, Amazon Customs, Trade Learning & Development

Description

The Sr. Training Specialist is a customs-focused learning and development role responsible for designing, delivering, and improving training programs for Amazon's broker operations workforce. The position leads onboarding and upskilling through blended learning—remote instructor-led, in-person, and hands-on training—while using data-driven assessments to measure effectiveness and identify skill gaps. Serving as a customs subject matter expert, the specialist transforms complex regulatory concepts (HTS, PGA, in-bonds, duty statements) into engaging learning experiences that drive operator accuracy and compliance. Over 50% of the role is dedicated to content development and delivery, with emphasis on continuous improvement and cross-team collaboration. The ideal candidate brings 5 years of customs operations and/or training experience, holds or is pursuing a Customs Broker License or CCS certification, and demonstrates proven ability to modernize programs in response to evolving regulations. This role is critical to scaling operator readiness as the team grows.

Key job responsibilities
• Innovate and lead training project directives and timelines while offering solutions to training needs variances
• Facilitate operational training for Broker Operations Partners via blended learning experience comprised of remote instructor led training (VILT), in-person, and hands-on training
• Conduct ongoing assessments of learning performance via data-driven approaches
• Identify gaps in existing learning content; Innovate, create, and test new training materials that close critical skill and knowledge gaps
• Manage classroom instruction, performance and reporting, providing subject matter expertise in areas of content specialties

Key skills:
• Understanding of brokerage incident and escalation functions.
• Proficient in and able to explain customs, in-bonds, duty statements, etc.
• Experience in or with International Logistics, Cross-Border Transportation and Supply Chain, or US Customs rules and regulations.
• 1 year as a Licensed Customs Broker or has Customs experience with a willingness to taking the Customs Brokerage or Certificate (CCS) license exam.
• Effective written and verbal communication skills, with stakeholders and leadership.
• Client-focused and team-oriented

Basic Qualifications

- Bachelor's degree or equivalent
- Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Preferred Qualifications

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.