Sr. Creative Program Manager, Creative Garage

Description

Worldwide Operations collectively represents some of the most critical components of Amazon's first-class transportation network. This organization oversees all global middle and last mile products, spanning B2B and B2C, critical partners, enterprise and SMB customers across numerous teams. This includes—but is not limited to—Amazon Supply Chain Services, Amazon Freight, Amazon Relay, Amazon Freight Partners, Amazon Shipping, Amazon Flex, Amazon Hub Delivery and more. Everything we do is aimed at further delighting our shippers, carriers and partners with faster, cheaper, and more efficient means of shipping and receiving packages.

Creative Garage (CG) is a central shared-services creative studio supporting the portfolio of global supply chain products. The team develops brand strategy and creative solutions that engage global transportation audiences through the human stories behind logistics. We build and own the global brands and their creative expression throughout the customer journey—working closely with marketing, sales, and customer insights partners to test, learn, and ensure our design solutions resonate with target audiences. We have high standards and strive to continuously raise the bar across all creative elements.

We are looking for a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25 creatives (designers, copywriters, production artists, and more) supporting 10 global businesses. This is a high-impact IC role at the center of how Creative Garage operates—responsible for the systems, processes, and partnerships that enable our studio to deliver excellent creative work at scale.

The right candidate brings deep expertise in creative program management and uses sound judgment to design long-term operational solutions in an environment where strategy is not always defined. They own complex, cross-functional programs end-to-end, create scalable mechanisms that increase studio efficiency, and influence across partner teams and senior leadership to drive alignment. They are both tactical and strategic—equally comfortable triaging today's incoming requests and building the capacity model for next quarter. They develop a strong understanding of Amazon's supply chain products and become the operational backbone of Creative Garage, connecting the dots between business demand, creative capacity, and team health.

This role partners closely with senior leadership on planning, goal development, and resource strategy. The Senior Creative Program Manager may manage contractor project managers in the future.

Key job responsibilities
Resource Management & Capacity Planning

Own end-to-end resource management and capacity planning for the studio, mapping creative skills and availability against a portfolio of programs across 10 global businesses

Maintain workload balance across all studio members, strategically assigning projects to internal and external resources to optimize the pipeline and mitigate long-term risks

Build and maintain forecasting models that anticipate demand, identify resourcing gaps, and inform headcount and vendor recommendations to leadership

Make trade-offs between short-term delivery needs and long-term team sustainability, escalating appropriately when constraints require senior input

Creative Operations & Process

Own the studio's project management platform (Workfront), ensuring it serves as a reliable source of truth for project status, resource allocation, and reporting.

Triage and traffic all new creative requests submitted to the studio, assessing scope, identifying information gaps, and determining owners and next steps

Own and evolve creative development processes end-to-end (concept to production) across mediums including video, digital, social, OOH, direct mail, events, and sales collateral—ensuring on-time, on-budget delivery

Design, document, and implement scalable mechanisms that systematically improve studio efficiency, throughput, and quality of output

Drive operational excellence best practices across the studio; identify where to simplify, automate, or extend solutions for the best outcome

Program Reporting & Studio Health

Own, develop and maintain studio health dashboards that provide visibility into capacity utilization, delivery performance, and pipeline forecasting

Develop program reporting across finance, business reviews, client satisfaction, and team goals—connecting operational metrics to org-level objectives

Contribute to OP1/OP2 narratives and organizational goal-setting as they relate to creative operations and resource strategy

Stakeholder Management & Communication

Serve as a primary operational point of contact for Creative Garage, building effective partnerships with both the internal creative team and business partners across the global supply chain org

Drive cross-functional alignment across multiple business partners and external agencies globally; educate partners on studio process, SLAs, and capacity constraints

Anticipate bottlenecks, manage escalations, and balance business needs against resource constraints—finding a path forward in difficult situations

Present updates to stakeholders and cross-functional partners, including senior management up to VP level, with clear and concise written and verbal communication

Own change management communications for studio operations updates across creative team and business stakeholders

About the team
We call ourselves the Creative Garage. We are an internal creative studio built to centrally support the global supply chain org. We believe creatives working together on a central team creates a stronger, more collaborative environment—more career growth opportunities and stronger creative solutions for our customers. We make logistics human and love telling the stories of those who make the supply chain work. Most importantly, we make great creative and have fun doing it.

Come build with us.

Basic Qualifications

- 8 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Deep experience owning and administering Workfront as a system of record for resource management and project delivery
- Proven ability to design and implement scalable processes and mechanisms that improve creative studio efficiency
- Experience managing complex, cross-functional programs end-to-end across multiple concurrent workstreams with minimal supervision
- Strong written and verbal communication skills, with experience presenting to senior leadership

Preferred Qualifications

- 5 years of driving process improvements experience
- Knowledge of general AI tools
- Experience working in a matrixed organization
- Experience in a shared-services or centralized creative model supporting multiple business lines simultaneously
- Strong process improvement background (e.g., CIP, Kanban, Kaizen, Lean) with a track record of measurable efficiency gains
- B2B marketing, transportation, logistics, or supply chain experience a bonus, but not required.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.