Sr. Business Coach, AFP Partner Success Team

Description

Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon’s sustainability goals? Amazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential.

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Amazon Freight Partner (AFP) business owners as they build and grow successful middle mile businesses during a transformational time.

Business Coaches manage the AFP relationship across the entire lifecycle of the business. As trusted advisors, Senior Business Coaches work alongside AFPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring AFP owners make effective business decisions and are set up for success.



Key job responsibilities
As a Sr. Business Coach, you will partner with 25-35 AFP small-business owners across the US including entrepreneurs with no background in the trucking industry. The Business Coach will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. A Business Coach will collaborate with an integrated internal team of Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level. A Business Coach will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.

A day in the life
On a daily basis, Business Coaches are responsible for:
- Supporting owners as they prepare to launch.
- Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
- Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities.
- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level.
- Willingness to travel (2-3 days/week); the Candidate should be flexible with hours and travel to support the portfolio of assigned AFP owners as needed.

About the team
We are a team of builders whose mission is to reinvent Middle Mile transportation by enabling entrepreneurs, with or without previous trucking experience, to operate sustainable businesses in partnership with Amazon. Learn more at freightpartner.amazon.com

Basic Qualifications

- 8 years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
- 1 year of experience within Amazon Middle Mile systems and operations.
- 1 year of experience within Amazon Middle Mile systems and operations.

Preferred Qualifications

- Experience directly partnering with business owners to understand requirements
- Experience working with or owning a small business.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.