Shipper Performance Coach, Domestic Shipper Experience

Description

Amazon's Global Logistics team is looking for a detail-oriented and communicative Shipper Performance Coach to join our Shipper Support team. In this role, you'll help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance, flagging transportation issues, and supporting vendors through established processes.

This is a great opportunity for someone early in their career who is passionate about logistics, enjoys working with data, and thrives in a fast-paced environment. You'll gain hands-on experience in supply chain operations while building relationships with external partners

Key job responsibilities
- Monitor daily inbound freight data and flag disruptions such as missed pickups or delayed shipments using established tools and dashboards
- Follow standard operating procedures to support the resolution of transportation issues in real time
- Maintain accurate daily logs on assigned shipper accounts, documenting interactions and performance trends
- Participate in weekly calls with assigned shippers to communicate performance updates and reinforce operational standards
- Assist with outreach to shippers regarding compliance concerns, escalating complex issues to senior team members as needed
- Compile and present routine performance data to support team reviews
- Support root cause identification for recurring transportation defects by gathering and organizing data

A day in the life
You will work on a team focused on resolving inbound transportation disruptions and ensuring freight flows smoothly into our fulfillment centers. Your day will involve analyzing data to identify root causes of missed pickups and dwelling ARNs, conducting direct outreach to shippers with varying operational capabilities to resolve issues and coach them toward operational improvements.

About the team
The Shipper Support team is part of Amazon's Global Logistics Shipper Experience organization, dedicated to ensuring seamless inbound freight operations across our domestic first mile supply chain network. Our team combines data analysis, direct shipper engagement, and process improvement expertise to detect, prevent, and resolve transportation disruptions before they impact our customers. We foster a culture of continuous learning and innovation, where team members are encouraged to dive deep into problems and develop creative solutions to emerging challenges. As we grow, we're building scalable processes and tools that will shape the future of shipper support at Amazon.

Basic Qualifications

- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Are 18 years of age or older
- 3 years of Microsoft Office products and applications experience, or experience in Logistics, Distribution or Fulfillment processes

Preferred Qualifications

- Bachelor's degree in business, logistics, supply chain management, or a related field
- 2 years of customer support experience, or experience in leadership or account management positions
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Experience in transportation or supply chain
- Experience managing competing priorities and using metrics to drive business decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.