Senior Technical Program Manager, Amazon Selection and Catalog Systems

Description

What do you like most about shopping at Amazon? Huge product selection? Amazon’s catalog has billions of items. Despite its mind-boggling size and variety, it remains the best in the business. That’s no accident! We use state of the art Generative AI and cloud computing technologies to keep it that way. A vast and high quality product catalog is a key strategic asset for Amazon that sets us apart from our competitors. Come help us make the world’s best product catalog even better and influence the way millions of customers shop.

As a Technical Program Manager (TPM) within Amazon’s Selection and Catalog Systems, you will own solutions to a large set of customer-facing product catalog issues that influence critical business processes and product discovery. Our work is at the cutting edge of AI and big data analytics. Here is a taste of incredibly captivating questions that you, as a leader, will be asking yourself almost every day:

How do we process datasets (in excess of billions of records and hundreds of TB in size) that continue to increase at an incredibly fast rate with even fewer computing resources?
How do we run Gen AI solutions at scale of Amazon's catalog?
How do we keep raising the bar on the reach of our automated solutions to reduce/eliminate manual fixes to the catalog?
How do we make sure that you always get relevant results when you search for products on Amazon?

If you like to answer these questions and are excited about using AI, information retrieval and cloud computing to solve highly visible, fast evolving, ambiguous problems, then this position is for you.

In this role you will be responsible for scoping and delivering large projects across the Amazon Catalog Systems. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications including success criteria, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design/implementation efforts between stakeholders to develop optimal solutions. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to stakeholders, internal cross-functional and remote project teams. You will have end to end ownership - all the way from defining the strategy to measuring metrics to monitoring day to day progress of these programs. You will provide direct visibility to senior leadership on all aspects of your programs on a regular cadence.

Key job responsibilities
- You will manage business requirements, design, performance expectations and goals with all stakeholder teams.
- You will partner with management to define strategy and build road maps for the projects you own.
- You will track real time service levels and schedule adherence, and ensure the individual stakeholder teams meet and exceed their performance targets.
- You will be responsible for the overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run.
- Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.

Basic Qualifications

- 7 years of working directly with engineering teams experience
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.