Senior Retrofit Quality Manager , Retrofit Quality

Description

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement and maintain all the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!

Key job responsibilities

• You will travel domestically up to 80%, conducting site visits across North America to validate execution quality, support critical retrofit phases, and ensure field learnings are captured and fed back into standards and future deployments
• You will own the Retrofit Quality Program end-to-end. Defining and implementing quality mechanisms including playbooks, readiness gates, audits, and KPIs. Ensuring consistent deployment standards and outcomes across multiple concurrent sites and programs
• You will establish and enforce site readiness criteria (staffing, training, spare parts, PM setup, and system readiness), driving defect reduction and elimination of repeat failures to ensure sites are fully prepared for go-live
• You will lead post-launch performance management by defining stabilization metrics and disengagement criteria, driving root cause analysis and corrective actions for early-life failures, and ensuring sites achieve target OEE, availability, throughput, and quality outcomes
• You will act as the RME field advocate; influencing Engineering, Operations, Safety, and vendor partners to ensure design intent translates to field execution, while building scalable reporting mechanisms (WBR, dashboards) to track risk, readiness, and performance across the network
  
  

A day in the life

As the Senior Retrofit Quality Manager, you will lead the standardization, execution quality, and post-launch performance of retrofit programs across Amazon's fulfillment network. You will own the end-to-end quality lifecycle of retrofits; from pre-installation readiness, staffing and training, through execution and go-live, to post-launch performance and disengagement criteria. Acting as the voice of the RME field, you will partner with Engineering, Operations, and Central Teams to bridge the gap between design and real-world execution, eliminating repeat failures, improving installation consistency, and accelerating site stabilization at scale. This is a highly visible role requiring strong ownership, technical depth, and the ability to influence across multiple organizations.

This role requires up to 80% regional travel and availability to work from a corporate office or fulfillment center when not traveling. Candidates should either live near or be within a reasonable commuting distance of the corporate office or fulfillment center.

About The Team

Amazon Benefits:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
  
  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or 2 years of Amazon RME (BB/3P) Full Time Exempt experience
• Work flexible schedule including weekends, nights, and holidays
• 3 years of experience in material handling equipment (MHE), automation, or reliability/maintenance environments
• 3 years of experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases
• Experience working cross-functionally with multiple stakeholders
  
  

Preferred Qualifications

• Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
• Experience with performance metrics such as OEE, downtime, throughput, or quality
• Knowledge of Lean, Six Sigma, or continuous improvement methodologies
• Experience in Amazon RME, fulfillment operations, or automation deployment environments
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 107,600.00 - 145,600.00 USD annually


Company - Amazon.com Services LLC

Job ID: A10405673