Senior Research Manager, Seller External Relations

Description

Seller External Relations’ (SER) vision is that global opinion elites (OEs) agree that Amazon is an amazing place for independent sellers (sellers), especially domestic small businesses (SBs), to build and grow the business of their dreams, and that communities (both geographic and demographic) are better off with more sellers selling in Amazon’s store. We achieve this vision by driving a proactive communications and engagement strategy that establishes an accurate and positive narrative tailored to global OEs and the populations of sellers, SBs, and inclusive consumers. Our Research & Insights charter focuses on generating actionable insights that drive success of our small business sellers, measuring and improving perception among global opinion elites, and scaling research capabilities through AI-powered solutions.

We are looking for an individual with a strong market research background, a passion for solving unique problems, and a curiosity for how AI can transform and scale research. Our ideal candidate is customer-obsessed, loves solving complex problems, and sees AI as an opportunity to do more impactful work — not just faster work. You enjoy building things from scratch, are comfortable with change and ambiguity, and relish the chance to solve hard problems in short order. You bring a builder's mindset and are eager to explore how emerging tools and technologies can improve how research gets done. You recognize that the true measure of success is the business impact your findings and innovations have over time.

Key job responsibilities
In this role, you will be responsible for the following:
• Lead design and execution of primary research studies (leveraging both qualitative and quantitative methods) to generate actionable insights and recommendations for stakeholder teams
• Lead foundational research to understand how to influence and move the needle on perception metrics among opinion elites and other key audiences
• Lead research and analysis that measures the impact of programs and initiatives on perception metrics among opinion elites and other key audiences
• Explore and implement AI-powered solutions that automate manual research tasks, enhance insights generation, and scale the team's capabilities — whether by leveraging existing tools or prototyping new approaches
• Design scalable and nimble mechanisms that help scale quantitative and qualitative research solutions, tools, and processes
• Apply sound research and business acumen to help the business not just answer complex questions but look around corners
• Build and manage relationships with internal stakeholders and external agency partners


About the team
Seller External Relations’ (SER) vision is that global opinion elites (OEs) agree that Amazon is an amazing place for independent sellers (sellers), especially domestic small businesses (SBs), to build and grow the business of their dreams, and that communities (both geographic and demographic) are better off with more sellers selling in Amazon’s store.

Basic Qualifications

- Experience in quantitative and qualitative research
- Bachelor's degree
- 8 years conducting quantitative and qualitative research end to end (identifying appropriate research methods, designing, executing, analyzing, and drafting actionable recommendations from primary research)
- Expertise in qualitative research methods (ethnographies, in-depth interviews, focus groups, diary studies) and quantitative research methods (e.g., factor analysis, regression analysis, clustering) and mixed method studies (e.g., segmentation)
- Demonstrated experience leveraging AI/ML tools to build scalable solutions that solve a research problem or improve/simplify a research process (e.g., automating data analysis pipelines, building AI agents, creating AI-powered testing tools, or developing intelligent research workflows)
- Experience using statistical software (SPSS, SAS, R, or Python) for research analysis
- Bachelor's degree or advanced degree in business, marketing, statistics, social sciences, or related field

Preferred Qualifications

- Experience developing, deploying and managing AI products at scale
- Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage
- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience working in international cross-functional teams
- Master's degree or above
- Exceptional written and oral communication abilities, with the ability to translate complex research findings into actionable narratives for senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.