Senior Program Manager, Technology Supply Chain Organization Program Enablement

Description

Amazon's Technology Supply Chain is scaling, and the hardest part of that growth is getting an entire organization to change how it works. We are looking for a Senior Program Manager to own the change management discipline across Technology Supply Chain and make new ways of working the way the organization operates by default. You will design adoption approaches grounded in established change management methodologies such as Prosci/ADKAR and Kotter's 8-Step, build the communications that move behavior, and decide what to do when adoption stalls. You are comfortable in ambiguity and able to influence leaders and teams you do not manage. Success in this role is adoption: the standards you introduce become how teams actually operate. You will start with changes already in flight and build a discipline that applies to whichever change the organization adopts next. Over time the role grows. You will deepen expertise in change management and AI-assisted operations, and your scope will widen from driving individual changes to shaping how the whole organization absorbs change.

Key job responsibilities
- Own the change management discipline across Technology Supply Chain, partnering with leadership to shape the change strategy and owning its execution. Apply stakeholder analysis, readiness assessment, and resistance management to determine goals and design adoption approaches in ambiguous situations where the problem is not yet fully defined.
- Build adoption frameworks, playbooks, communications, and enablement materials that take each new way of working from something that exists to something the organization does by default, drawing on established change frameworks such as Prosci/ADKAR and Kotter.
- Partner with reporting, governance, and tooling teams to drive adoption of shared ways of working across all customer groups, influencing leaders and teams you do not directly manage to align on how the organization operates.
- Establish adoption measurement and reporting so progress and risk are visible before a change fails, own the judgment on how to respond when adoption stalls, and build the documentation and processes that make new ways of working durable beyond any single individual.

A day in the life
You spend your day building the organization's capacity to change. You partner with leadership to shape the change strategy, then own how it comes to life: assessing why change stalls and fixing it at the root rather than rescuing one rollout at a time. You coach leaders to be effective sponsors of the changes they own, because that is where change succeeds or fails. You sequence a portfolio of concurrent changes so the organization adopts them without saturating, and build the methodology and standards that let every team run change well. You work across every Technology Supply Chain group and influence leaders you do not manage. Your real product is not any single rollout. It is an organization that can change without breaking.

About the team
Technology Supply Chain delivers the full lifecycle of technology fulfillment for Amazon, sourcing, delivering, and deploying the hardware, infrastructure, and equipment that Amazon's Worldwide Stores operations and AWS data centers run on. As Amazon's technology footprint grows, Technology Supply Chain is the organization that keeps the supply chain behind it ahead of demand. Our team is the central program management and business operations function within Technology Supply Chain. Our principle is "enable rather than simply do": we take recurring programmatic work off every team through shared standards, processes, and tooling so each team can focus on the specialized work only it can do, and we build our own automation to do it.

Basic Qualifications

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.