Senior Program Manager, Sales Abuse Prevention

Description

Have you ever purchased a product on Amazon without checking its star rating and customer reviews? Every day, millions of Amazon customers read customer reviews to decide which products to buy. If you are interested in protecting the integrity of community content like customer reviews, come join the Sales Abuse Prevention (SAP) team.

This is a strategic area of investment for Amazon and the work we do is of paramount importance in preserving the trust customers have in Amazon’s stores. Our environment is dynamic and highly ambiguous as we continuously work to stay one step ahead of those who use various and changing methods to manipulate ratings and reviews.


Key job responsibilities
• Own the program planning and execution of (1) proactive abuse prevention, (2) reactive abuse mitigation using the framework: Measure, Detect, Investigate, Enforce, handle Appeals and cleanup-abuse. (M-DIEAC), and (3) discover new and emerging forms of abuse.
• Deep dive current process to identify gaps and use program management best practices to set a roadmap, execute and iterate to continuously improve
• Lead ambiguous and undefined problems to resolution in constantly changing, multi team-based environment, work backwards from customer needs to deliver high quality outputs
• Communicate effectively across multiple levels of organization, building trust, generate buy-in for the program vision both internally and with key external partners
• Define creative, high quality, simple program roadmaps based on program strategy and vision
• Work closely and collaboratively with design, program and product teams from partner organizations
• Delivering results in a fast-paced, ever-changing environment while driving teams to complete goals

A day in the life
We are seeking a Senior Program Manager, to build mechanisms that help the team to detect and eliminate fake reviews, and stand up mechanisms around abusive brand building. This person will partner with cross functional teams in engineering, data science, legal and other groups to develop automated and manual detection systems and improve our process. You must have a desire to drive change, interpret data for action and constantly be aware that your actions can help improve the shopping experience for tens of millions of Amazon customers worldwide.

About the team
The Sales Abuse Prevention team builds and operates systems that safeguard trust in the Amazon content. We protect shoppers from untrustworthy content and contributors through machine-learned content filters, forensic relationship-detection systems, abusive behavior pattern detection, and investigator tools. We partner with product-development, quality and customer-service teams across the company to make content moderation efficient and effective, deep dive in abuse investigations and respond to customer contacts. Our charter also extends to tools and processes that enable content owners to enforce, manage, and update their policies in cases where sharing resources is necessary.

Basic Qualifications

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

Preferred Qualifications

- 3 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.