Senior Program Manager-Global SAS, Amazon Seller Account Services

Description

Amazon Seller Account Services (SAS) is seeking a Program Manager to lead global partnership strategy across all countries that offer SAS programs. Today, SAS operates disparate seller programs across multiple geographies, each with distinct service models, eligibility criteria, and operational approaches. This role will serve as the connective tissue across global SAS offerings, synthesizing learnings from international program teams to improve the US SAS experience for sellers and CSMs, while scaling domestic impact with global partners.

The ideal candidate is a strategic operator who thrives in ambiguity, builds trust across diverse stakeholder groups, and can translate fragmented program landscapes into a cohesive global strategy. This person will own the "One SAS" global vision for 2027, drive cross-pollination of best practices, and identify high-impact opportunities to unify the seller experience for Amazon sellers operating across multiple marketplaces.

Key job responsibilities
• Build and own the "One SAS" global strategy for 2027, defining a unified vision for how SAS programs should evolve across geographies to deliver a consistent, high-quality seller experience worldwide.
• Map and track program differences across geographies, maintaining a living inventory of service models, eligibility frameworks, pricing structures, and operational approaches by country to identify gaps, redundancies, and scaling opportunities.
• Identify and prioritize cross-geography learnings, surfacing programs, tools, and practices that are working internationally and recommending where they can be adapted to improve the US SAS experience for sellers and CSMs.
• Lead the monthly Global Stakeholder Sync, facilitating cross-functional alignment across US, EU, China, Latam, and other SAS-operating countries to maintain connection, share progress, and drive collective decision-making.
• Pilot internationally-proven programs in the US, partnering with domestic SAS leadership to evaluate, adapt, and launch programs that have demonstrated success in other geographies, where applicable.
• Define the singular global SAS experience for multi-marketplace sellers, developing a vision and roadmap for how Amazon sellers operating across multiple countries should experience SAS as one unified program, rather than fragmented country-specific offerings.
• Scale domestic impact with global partners, identifying successful US programs and mechanisms that can be extended internationally, working with country teams to adapt and deploy.
• Drive program governance and reporting, establishing consistent metrics, cadences, and communication frameworks that enable leadership visibility into global SAS program health and progress.

Basic Qualifications

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working with global cross-functional teams
- Experience experience using data and metrics to measure impact and determine improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Bachelor's degree or equivalent

Preferred Qualifications

- 2 years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.