Senior Product Manager, Returns Optimization

Description

Are you ready to revolutionize how Amazon handles customer returns? Join Amazon Worldwide Returns & ReCommerce (WW R&R) as a Senior Product Manager and lead the transformation of our returns supply chain. You will create innovative solutions that bypass traditional return centers, sending products directly to their final destination—making returns faster, cheaper, and more sustainable for customers and the planet.

At Amazon Worldwide Returns & ReCommerce, we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment. We constantly innovate to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R&R includes business, product, program, data, and software engineering teams who together manage the lifecycle of returned and damaged products.

In this role, you will own the strategy and execution for our direct-to-disposition program, working at the intersection of product innovation, operations optimization, and supply chain transformation. You will collaborate with product managers, program managers, software developers, vendor managers, and internal and third-party operations stakeholders to build solutions that fundamentally change how we process returns. You will have end-to-end visibility across the return supply chain and the opportunity to innovate on behalf of our customers at scale.

Key job responsibilities
- Develop and execute the strategy for onboarding new partners with innovative capabilities, configuring returns injections in the direct-to-disposition program
- Design and implement total recovery optimized logic at return creation to route returns efficiently to their final disposition
- Lead three-year planning and Operating Plan (OP) cycles, setting the overall strategy for direct-to-disposition expansion
- Support worldwide parity by extending direct-to-disposition capabilities to Europe and emerging markets
- Optimize sortation operations for the direct-to-disposition program, becoming the subject matter expert in evaluation and sidelining tools
- Lead the creation of removals and accounting workflows for direct-to-disposition inventory
- Partner with internal and external stakeholders to ensure Standard Operating Procedure (SOP) and contract adherence for smooth removals
- Drive sortation topology and capacity planning, generating forecasts to expand the direct-to-disposition network
- Analyze and report the profit and loss (P&L) impact of the direct-to-disposition initiative to senior leadership

A day in the life
Your day will be filled with strategic problem-solving, cross-functional collaboration, and innovative thinking. You'll navigate complex return supply chain challenges, design routing strategies, and work closely with diverse teams to implement transformative solutions that set new industry standards.


About the team
The Worldwide Returns & ReCommerce team is transforming how Amazon handles returned and damaged products.

Our culture emphasizes experimentation, data-driven decision-making, and cross-functional collaboration. We celebrate learning from failures and encourage team members to think big while diving deep into complex problems. You will work with colleagues who are committed to making a positive environmental impact while delivering exceptional value to customers and the business. We invest in our team members' growth through mentorship, learning opportunities, and exposure to senior leadership.

Basic Qualifications

- 5 years of product or program management, product marketing, business development or technology experience
- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience owning technology products

Preferred Qualifications

- Master's degree or equivalent
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.