Sales Ops Manager, Amazon Key, Amazon Key

Description

Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day.

Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with latest technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.

As a Sales Operations Manager, you will work through the Sales Operations Organization to develop plans, processes, and optimization strategies that drive efficiency and scale across the team. You will partner with Directors and Heads of Sales teams to identify short term and long term operational goals, define and develop new processes to eliminate bottlenecks, and drive scalable methods of tracking and improving team performance.

A critical component of this role will be leveraging the latest AI tools and resources to streamline existing workflows, automate repeatable processes, and operationalize new efficiencies across the sales operations function. The Sales Operations Manager will become a deep subject matter expert in Sales Operations procedures, blockers, and bottlenecks. You will partner with cross-functional teams including KfB's Business Intelligence, Scheduling, Forecasting, and Operations teams to identify opportunities for optimization and implement solutions that enable the sales operations team to achieve its goals. You will be responsible for ensuring that processes are executed in line with Amazon's customer obsessed culture and that installations are booked and executed in a timely, friction-free, and professional manner.

Some ideal qualities for this role include:

An Objective Driven Leader: You are highly motivated to hit both sales and operational objectives and deliver results with high standards. You bring structure and accountability to everything you own and inspire others to do the same.

A World-Class Negotiator: You thrive in complex and high-stake situations. You can identify win-win solutions and drive alignment across teams in the best interest of Amazon and our partners.

A Relationship Builder: You create and maintain strong relationships with business leaders within Amazon and with strategic partners. You leverage existing relationships or create new ones to help execute on operational and strategic initiatives.

A Great Strategist: You are able to think big about how to scale operations at various life cycle stages. You have great business acumen and a proven ability to translate strategy into actionable plans.

A Problem Solver and Efficiency Driver: You have a natural instinct for identifying inefficiencies and a bias toward action. You are resourceful, creative, and deeply knowledgeable in leveraging AI tools and modern technology to build smarter, faster, and more scalable processes.

This is a unique opportunity to play a key role in the rapidly growing Access-as-a-Service sector. The Sales Operations function within KfB is a highly visible program, and performance metrics will be tracked by senior leaders across different organizations.

Basic Qualifications

- 5 years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

- 5 years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.