Program Manager, Pickup, Whole Foods Market ECommerce

Description

We are looking for a Program Manager to join the Whole Foods Market E-Commerce Business Team. This Program Manager will drive critical business inputs of the Pickup business including services and pricing and customer go to market. Program Managers lead program strategy, execution, and KPI management of key E-Commerce workstreams in partnership with Merchandising, Marketing, Operations, Finnance and Technology.
We are looking for a strategic thinker who obsesses over customers, earns trust with stakeholders, dives deep into business metrics and processes, and consistently delivers results. Stakeholder management will be a critical success factor in this role. You must be able to build strong relationships and deliver results through partner teams, including Whole Foods Market global and regional teams, and Amazon Business, Operations, and Technical teams.


Key job responsibilities
• Executes assigned e-commerce programs and projects
• Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.
• Develops program-specific tactics and goals to achieve business and customer engagement objectives.
• Leads execution of programs, including managing timelines and budgets and communicating program status
• Ensures / develops weekly, monthly, and quarterly reporting for e-commerce programs.
• Identifies reporting requirements and ensures access to program-related data
• Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.
• Maintains awareness of e-commerce trends, developments, and best practices.
• Provides coaching and mentoring for new TMs.
• Serves as a resource on WFM capabilities and captainships.
• Informally shares appreciation and feedback to improve the performance of others.

Basic Qualifications

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3 years of driving end to end delivery, and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.