Program Manager - DSP Uniforms , DSP, Value Added Services

Description

Do you want to lead design of one of Amazon's last mile business programs? Do you thrive while working backwards from a customer problem statement and designing entirely new programs from the ground up? Are you looking for a role where you can have a highly visible international impact on the business? The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Program Manager to define and execute our global uniforms strategy, supporting Amazon's rapidly expanding Last Mile delivery capabilities.
At Amazon, we're working to be the most Customer-centric company on earth. The Worldwide DSP Product and Strategy team is constantly re-inventing the customer experience. We're doing so by building a world class last mile operation that raises the bar on customer expectations through a rapidly expanding global network of entrepreneur owned and operated small businesses (the DSP program). To enable the program to scale in a sustainable way, we're seeking an exceptional Senior Program Manager who will define the vision and strategy for our uniforms product line, supporting a network of 3500 individual entrepreneurs across 22 countries.

In this role, you will be responsible for building our global uniforms supply chain strategy, ensuring we deliver high-quality, regionally-appropriate uniforms that meet the diverse needs of our DSP partners and their DAs actually want to wear. You'll develop innovative solutions for three critical areas: designing uniforms that adapt to our expanding delivery modes and geographic presence, creating a centralized forecasting and inventory management system, and establishing a cost-effective, efficient supply chain that can rapidly deliver uniforms and new designs across our global network. This is a new and fast-growing space with unique challenges in scaling a tested model across highly variable environments. You will work with cross-functional teams to leverage best practices from various last mile channels, using diverse technology to ideate, design, and launch solutions that serve our DSP partners' evolving needs – from traditional vehicle delivery to innovative new transportation modes. The optimal fit for this role will be a candidate wanting to roll-up their sleeves, dive into complex supply chain challenges, develop a path forward by working with multiple stakeholders, and convince senior management that their solution is the best one.
This will be a high visibility global role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, high pressure, and often ambiguous environments, and elevating critical one-way door decisions to senior leadership. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization. Any background in logistics, manufacturing, last mile, supply chain and/or experience in risk management and program management will be considered a plus. Our organization is based in the US, but we support global operations across Americas, EMEA, and APAC. Domestic and international travel will be required 10-20% of the time.


Key job responsibilities

Lead & deliver an innovative program strategy to drive step changes in DSP profitability and operating efficiency and eliminate DSP pain points within the DSP Uniform program
Manage the global Uniform roadmap across all DSP geographies
Own the operational performance and all metrics for DSP satisfaction and adoption for your program
Monitor the effectiveness of existing programs and vendors' services, using utilization data, real-time vendor data and feedback from the global stakeholders
Build and monitor uniform forecasting including creating supply and Demand forecasting and quarterly ordering needs.
Build & manage governance for WW vendor management and provide metrics on performance and effectiveness
Partner with finance to develop financial models, run financial reviews and manage the governance, approval process & reporting for budgeting and funding the product
Building and manage a global compliance program for uniform adoption.
Define and maintain global business and technical requirements for your program. Communicate both program and project plans through clear, precise and regular communication with all stakeholders.
Retrieve and analyze data and insights both locally and globally to solve business problems
Manage Vendor Relationships
Monitor project execution and ensure that the project delivery is appropriate for the level of quality and in line with its target date.

Basic Qualifications

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Experience in complex problem solving, and working in a tight schedule environment
- 5 years of driving process improvements experience
- Experience in vendor management

Preferred Qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience working cross functionally with tech and non-tech teams
- Experience in Apparel Manufacturing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.