What are the responsibilities and job description for the Principal Program Manager, Business Operations, Workforce Staffing position at Amazon?
Description
Workforce Staffing (WFS) is Amazon's high-volume hiring engine, responsible for attracting, hiring, and onboarding hundreds of thousands of associates annually across global operations. WFS partners with Operations, PXT, Finance, and Technology teams to deliver a world-class candidate and associate experience while continuously driving down cost-per-hire and time-to-fill through process innovation, operational rigor, and data-driven decision-making.
The Principal Program Manager, Business Operations will serve as the single-threaded operational leader across business operations, process engineering, knowledge management, and financial management for WFS. This role reports to the Transformation leader and influences a team of program managers, tech teams, science partners and process engineers who collectively ensure WFS runs with discipline, scales with consistency, and improves continuously across a distributed global workforce.
The optimal candidate is a seasoned operational leader who thrives in ambiguity, can shift between strategic planning and tactical execution in the same day, and brings a track record of building mechanisms that outlast any single individual. They should be equally comfortable presenting a quarterly business review to VP-level leadership as they are diving deep into a broken SOP or a budget variance. This leader must balance frugality with creativity, approach problem-solving with an emphasis on root cause over symptom, and demonstrate a bias for action while managing calculated risk in a fast-paced, high-volume environment.
Key job responsibilities
Establish and own the end-to-end WFS business rhythm — incorporating finance cycles, corporate planning milestones, and cross-functional dependencies into a unified operational cadence
Own the preparation, facilitation, and follow-through for WBR, MBR, QBR, and MPR business reviews — surfacing hiring funnel defects, financial variances, and performance against key initiatives with clear owners and ECDs
Lead process engineering efforts across WFS's end-to-end hiring workflows (candidate attraction through Day 1), identifying bottlenecks, designing scalable improvements, and partnering with technology teams to automate manual steps
Own WFS knowledge management — ensuring operational playbooks, SOPs, runbooks, and best practices are documented, current, version-controlled, and accessible across all regions and teams
Manage WFS financial operations including budget planning, forecasting, variance analysis, cost allocation across programs, and T&E and controllable line items within budget
Steward the annual planning process (OP1/OP2), forums, and goal-setting mechanisms for WFS business operations
Represent WFS with cross-functional partner groups (Operations, PXT, Finance, Tech) to drive business initiatives, ensure WFS perspective is represented, and ensure dependencies and asks are communicated clearly
Lead cross-team projects to ensure regional and global alignment on key strategic WFS initiatives, convening and managing distributed teams to drive execution
Develop, coach, and retain a high-performing team across business operations, process engineering, knowledge management, and finance — setting clear priorities across competing demands and building bench strength
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 137,600.00 - 186,200.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10392246
Workforce Staffing (WFS) is Amazon's high-volume hiring engine, responsible for attracting, hiring, and onboarding hundreds of thousands of associates annually across global operations. WFS partners with Operations, PXT, Finance, and Technology teams to deliver a world-class candidate and associate experience while continuously driving down cost-per-hire and time-to-fill through process innovation, operational rigor, and data-driven decision-making.
The Principal Program Manager, Business Operations will serve as the single-threaded operational leader across business operations, process engineering, knowledge management, and financial management for WFS. This role reports to the Transformation leader and influences a team of program managers, tech teams, science partners and process engineers who collectively ensure WFS runs with discipline, scales with consistency, and improves continuously across a distributed global workforce.
The optimal candidate is a seasoned operational leader who thrives in ambiguity, can shift between strategic planning and tactical execution in the same day, and brings a track record of building mechanisms that outlast any single individual. They should be equally comfortable presenting a quarterly business review to VP-level leadership as they are diving deep into a broken SOP or a budget variance. This leader must balance frugality with creativity, approach problem-solving with an emphasis on root cause over symptom, and demonstrate a bias for action while managing calculated risk in a fast-paced, high-volume environment.
Key job responsibilities
Establish and own the end-to-end WFS business rhythm — incorporating finance cycles, corporate planning milestones, and cross-functional dependencies into a unified operational cadence
Own the preparation, facilitation, and follow-through for WBR, MBR, QBR, and MPR business reviews — surfacing hiring funnel defects, financial variances, and performance against key initiatives with clear owners and ECDs
Lead process engineering efforts across WFS's end-to-end hiring workflows (candidate attraction through Day 1), identifying bottlenecks, designing scalable improvements, and partnering with technology teams to automate manual steps
Own WFS knowledge management — ensuring operational playbooks, SOPs, runbooks, and best practices are documented, current, version-controlled, and accessible across all regions and teams
Manage WFS financial operations including budget planning, forecasting, variance analysis, cost allocation across programs, and T&E and controllable line items within budget
Steward the annual planning process (OP1/OP2), forums, and goal-setting mechanisms for WFS business operations
Represent WFS with cross-functional partner groups (Operations, PXT, Finance, Tech) to drive business initiatives, ensure WFS perspective is represented, and ensure dependencies and asks are communicated clearly
Lead cross-team projects to ensure regional and global alignment on key strategic WFS initiatives, convening and managing distributed teams to drive execution
Develop, coach, and retain a high-performing team across business operations, process engineering, knowledge management, and finance — setting clear priorities across competing demands and building bench strength
Basic Qualifications
- 7 years of working cross functionally with tech and non-tech teams experience
- 7 years of program or project management experience
- 7 years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
- Experience delivering projects within scope, time, budget and quality
- Experience in recruiting especially high volume hiring, both within direct hiring and outsourcing capacities
- Experience managing teams and building solutions in distributed systems or developing large-scale web applications
- Experience in influencing senior leadership through data driven insights
- Experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics
- 5 years of driving process improvements experience
- Experience working independently with minimal supervision, or 2 years of Amazon experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 137,600.00 - 186,200.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10392246