What are the responsibilities and job description for the Order Management Specialist position at Amazon?
Description
The Order Management Specialist manages purchase order processing for the Perishable Merchandising Store Support teams specific to produce, floral, meat and seafood purchase orders. The Order Specialist provides customer service to our vendor partners and customers through verifying PO accuracy, PO status and delivery updates and resolving PO vs invoice discrepancies. Order Management specialists work cross-functionally with procurement teams, logistics and transportation carriers, as well as accounts payables and receivables.
The role requires strong organizational skills, attention to detail, and proficiency in order management systems and customer service. Order Management Specialists are crucial in ensuring customer satisfaction and maintaining efficient operations in retail, manufacturing, or distribution environments.
Key job responsibilities
-Communicates with customers on PO delivery status
-Resolves PO related issues
-Fields vendor and customer inquiries
-Maintains PO records
-Processes required paperwork
-Identifies and resolves PO vs invoice discrepancies
Basic Qualifications
- 2 years of supply chain management (e.g. logistics, inventory turn management, forecasting, operations) experience
- Knowledge of MS Excel, Word, and Windows Operating Systems
Preferred Qualifications
- Experience in food production
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $62,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $31,200 - $62,700
