Mgr, Global Cabling Quality, Global Cabling Quality

Description

AWS Infrastructure Services is seeking an exceptional Quality Assurance Cabling Manager to lead a data center quality team in our Global Network Delivery organization. As a key leader in our infrastructure team, you will drive best-in-class cabling quality across AWS' global data centers, helping us maintain our position as the world's most efficient and cost-effective cloud infrastructure provider.

In this role, you will lead a team of Cabling Quality Assurance (QA) Program Managers and Technicians, establishing and maintaining the highest quality standards for our data center network deployments. Your team will be instrumental in ensuring that all design, build, scaling, and hardware installations meet AWS's rigorous quality guidelines, ultimately enabling seamless cloud services for our customers worldwide.

Key job responsibilities
• Lead and develop a diverse team of both technical and non-technical Network Cabling Quality Assurance Program Managers and Technicians
• Establish and oversee comprehensive quality control systems, including inspection mechanisms, development of Standard Operating Procedures (SOPs), and performance measurements
• Partner with network design teams, construction managers, deployment personnel, and vendors to develop and enforce installation standards
• Manage end-to-end quality metrics, risk management, and preventative measures
• Drive continuous improvement through data-driven process optimization and programmatic focus
• Facilitate the adoption of quality assurance checklists and develop programs focused on remediation strategies
• Serve as the primary quality assurance subject matter expert for cabling and hardware installations
• This position requires 25% travel within the region to AWS Data Centers for project reviews and onsite coordination

A day in the life
Your typical day will involve collaborating across multiple disciplines and time zones. You'll start by reviewing quality metrics from previous day’s inspections and checklist findings and address any immediate concerns with your team. Throughout the day, you'll conduct one-on-one meetings with team members, participate in cross-functional planning sessions, analyze trend data, drive root cause analysis, and identify improvement opportunities for our programs.

You'll work directly with Cabling Quality Assurance team members as well as Design, Construction, Deployment managers and vendors to refine structured cabling and installation standards. You will visit data centers to ensure compliance, facilitate partner team training, and gather insights for continuous improvement. You will find yourself leading technical whiteboard sessions to resolve implementation challenges and presenting quality metrics to senior leadership.

About the team
As part of AWS Infrastructure, our organization prepares, plans, and builds the data centers that comprise the AWS cloud. This team drives continuous improvement of AWS Data Centers to provide more efficient and reliable infrastructure to customers.

Basic Qualifications

- 5 years of people management and team development experience
- Bachelor's degree, or BS degree
- 3 years of experience in a data center technology role or experience with network pathway infrastructure systems
- Demonstrated ability to lead and develop teams with excellent communication
- Strong analytical and problem-solving skills
- Knowledge of project management principles, methodologies, and lifecycle phases to effectively lead project teams and stakeholders
- Ability to comprehend project timelines, deliverables, and resource requirements

Preferred Qualifications

- Familiarity with ISO9001, ISO11801, TIA568C, TIA942, and/or ANSI/BICSI 002-2014
- Skilled at analyzing data and influencing executive decisions without direct authority
- 3 years of knowledge in network cabling, optic types, and test equipment
- Experience with physical data center construction, particularly copper/fiber cabling
- Quality assurance methodology and tools experience such as Six-Sigma certification or similar qualification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.