MFG Functional Lead

Description

Are you inspired by innovation? Do you enjoy solving technical problems in a fast-paced, hands-on environment? Do you thrive when guiding teams and improving technical processes? If so, you’ll be right at home with Amazon Robotics.
Amazon Robotics (AR) is Amazon’s industrial automation and robotics manufacturing arm, producing high-quality robotic systems that power fulfillment and transportation centers across the globe. Our Operations team works closely with Engineering, Quality, and Supply Chain teams to deliver solutions to our customers.
We are seeking a highly motivated Functional Lead to support and guide a team in areas such as functional testing, diagnostics, repair, calibration, and inspection of electro-mechanical systems. The Functional Technician Lead is a hands-on technical leader responsible for coordinating daily functional activities, troubleshooting technical issues, and driving continuous improvement within their area of responsibility.

Key job responsibilities
- Lead a team of technicians executing functional testing, diagnostics, repair, and inspection activities in accordance with engineering documentation, Standard Operating Procedures (SOPs), quality standards, and safety guidelines.
- Act as the primary point of contact for real-time technical issues; perform troubleshooting, root cause analysis, and escalate when necessary.
- Plan, assign, and prioritize tasks to meet functional testing and repair, MRB goals while ensuring effective shift handoffs and end-of-shift reporting.
- Provide direct coaching and technical training to team members, contributing to onboarding and ongoing skills development. Develop and implement training plans within your department.
- Maintain and update test procedures, troubleshooting guides, and visual work instructions; validate SOP effectiveness and drive updates when deviations are identified.
- Proactively identify and lead technical process improvement initiatives (e.g., 6S, safety, Kaizen), using data collection and root cause analysis to drive results.
- Review team output for quality and adherence to engineering specifications; ensure metrics are met across individual and team performance.
- Facilitate daily stand-up meetings and ensure alignment with cross-functional teams including engineering, quality, and operations.
- Foster a culture of safety by modeling best practices, including ESD compliance, proper equipment handling, and escalation of hazards.
- Support new product introduction (NPI), development builds, and functional validation activities within the manufacturing environment.
- Optimize systems to challenge the status quo and build toward the organization's future vision.

A day in the life
- Daily team meeting facilitation and end-of-shift reporting
- Implementation and maintenance of technical training programs
- Continuous improvement initiatives (6S, Kaizen, Safety)
- Technical troubleshooting and escalation management
- Functional test execution and standards adherence
- Cross-functional collaboration with engineering, quality, and operations teams
- Optimization of testing, repair, MRB and validation processes

Success Metrics:
- Functional test pass rates and diagnostic resolution time
- Quality compliance metrics and defect reduction
- Safety incident rates and compliance
- Training program effectiveness
- Process improvement implementation success
- Test throughput and operational efficiency
- Team member development and retention

Basic Qualifications

- Experience reviewing and understanding engineering design documents for electronic, mechanical and electro-mechanical parts and assembly drawings of products
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- 4 years in a manufacturing, test, repair, quality, or engineering technician environment.
- 2 years in a lead or technical support role guiding functional or technical activities.
- Experience with diagnostic tools and instrumentation used in electro-mechanical environments (e.g., digital multimeters, probes, test equipment).

Preferred Qualifications

- Associates degree or technical certification in manufacturing, engineering technology, or a related field.
- Experience supporting functional testing, diagnostics, or reliability validation of hardware systems.
- Experience in Lean manufacturing, 6S, or Kaizen practices.
- Experience facilitating training and contributing to the development of new team members.
- Strong communication and interpersonal skills; ability to lead meetings and coordinate across multiple teams.
- Proven ability to manage multiple priorities and meet tight deadlines while maintaining a high level of accuracy.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.