Implementation Specialist, WFS , Process Excellence & Transformation, WFS

Description

We are seeking a dynamic and experienced Implementation Specialist to join our Field Operations team. In this role, you will serve as a key liaison between Field Operations and stakeholders, responsible for orchestrating successful process launches and maintaining operational excellence. The ideal candidate will excel at coordinating new process implementations, providing on-site support during critical phases, and managing comprehensive change initiatives.
As an Implementation Specialist, you will drive operational success through strategic stakeholder management, partnering closely with High-Volume Hiring teams, Talent Intelligence groups, and Business Managers to ensure alignment and successful execution of initiatives. You'll be responsible for supporting User Acceptance Testing processes, gathering partner feedback, and maintaining strong relationships with Node leaders throughout your region.
Your operational responsibilities will include developing and maintaining standard operating procedures, managing contingency plans, and overseeing escalation protocols. You'll play a crucial role in ACC/Offsite venue management and ensure smooth operational execution across all field sites. The position requires strong project management skills as you'll manage the Field/CA intake process through Asana, handle SIM resolution, and lead weekly Friday calls to maintain operational alignment.
The successful candidate will demonstrate exceptional change management capabilities, strong analytical skills, and the ability to build and maintain effective partnerships across all levels of the organization. This role requires frequent travel within your assigned region to provide on-site implementation support during high-visibility launches and critical phases of new initiatives. You will be instrumental in supporting field realignment efforts and organizational changes while ensuring consistent execution of processes across your territory.
This position offers the opportunity to make a significant impact on our field operations while working with a diverse group of stakeholders to drive continuous improvement and operational excellence. The ideal candidate will have a proven track record of successful project implementation, strong communication skills, and the ability to thrive in a fast-paced, dynamic environment.



Key job responsibilities
In this role, you will:
• Coordinate and manage new process launches to Field teams
• Provide on-site implementation support during critical phases
• Lead change management initiatives and strategies
• Monitor and resolve real-time implementation issues
• Oversee tactical execution of projects
• Build and maintain partnerships with Node leaders
Stakeholder Management
• Coordinate with High-Volume Hiring (HVH) and Talent Intelligence (TI) teams
• Support User Acceptance Testing (UAT) processes
• Gather and analyze feedback from I9, DT, ACCS (Yeti) partners
• Manage relationships with Business Managers (BMs)
Operational Responsibility
• Help develop and maintain standard operating procedures (SOPs)
• Update stakeholder SOPs based on UAT and process changes
• Develop and manage contingency plans
• Handle escalation management
• Oversee ACC/Offsite venue management
Field Support
• Develop and maintain Field operation processes
• Manage Field/CA intake process through Asana
• Handle SIM resolution
• Own and lead Friday calls
• Support Field realignment and organizational changes
Regional Split
• Role is divided into East and West regions, with each specialist responsible for their designated geographic area
• Provide dedicated support during high-visibility launches in their region
• Ensure consistent execution of processes across their territory
• Build relationships with regional stakeholders

Basic Qualifications

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3 years of driving end to end delivery, and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.