Enablement Specialist, MultiChannel Fulfillment

Description

This person will design and deliver training programs to upskill sales teams, while ensuring continuous development through the creation and maintenance of relevant and scalable collateral, playbooks and resources that drive success. Key areas of ownership: strategic enablement programs, global program support, optimization of productivity tooling initiatives.

The ideal candidate has a passion for learning and helping others. They must be self-driven with a high degree of ownership and have strong business acumen, excellent communication skills, and planning/program management skills. They must thrive in a fast-paced environment and have a demonstrated capacity to balance speed and quality. You will be a self-starter comfortable with ambiguity, have excellent analytical skills, and possess strong attention to detail, as well as thrive working within a fast-paced, ever-changing environment.

Key job responsibilities
- Own and execute sales enablement programs that align with business goals.
- Develop, curate, and manage sales internal collateral, playbooks, and training resources that increase sales effectiveness in key areas.
- Ensure sales reps have easy access to relevant content through a centralized repository; ensure resources are easily accessible, accurate, and up to date
- Maintain a robust training pipeline by understanding patterns in knowledge gaps and providing thought leadership for proposed training plans and curriculum.
- Develop assessments that measure learner outcomes and analyze enablement effectiveness using KPIs (e.g., ramp time, content engagement, quota attainment).
- Project manage delivery of enablement to address above field needs by partnering with content strategy, content design, and content development.

About the team
Our vision is to make every merchant wildly successful, wherever they sell, using Amazon-powered solutions. Our two biggest solutions are Buy with Prime (BwP) and Multichannel Fulfillment (MCF). BwP is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members.

For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.

MCF aims to enable organizations across the world with reliable, cost effective, and flexible end-to-end eCommerce fulfillment solutions in order to help them scale, succeed, and offer best in class experiences to their customers.

Basic Qualifications

- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience working within a high-growth, technology company
- Experience with sales CRM tools such as Salesforce or similar software
- 3 years in Enablement or sales position

Preferred Qualifications

- 2 years of program or project management experience
- Experience in transportation and supply chain
- Expert storytelling ability, from helping craft core product/solution messaging and positioning to bringing that story-to-life in a variety of digital marketing tactics and techniques.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.