What are the responsibilities and job description for the Director, Software Development - Real-Time Communications, Amazon Connect, Amazon Connect position at Amazon?
Description
Are you passionate about shaping the future of enterprise communications at global scale? Do you want to shape the future of cloud telephony, Voice and Video over IP, and voice experiences at one of AWS's fastest-growing services, working with innovative AI technologies applied to real-word customer challenges? Amazon Connect is seeking a Director of SDE to drive our next phase of innovation in real-time communications. Amazon Connect is transforming how businesses engage with their customers through human and AI voice. Join us in shaping the future of real-time communications.
About Amazon Connect: Amazon Connect is a disruptive cloud contact center that handles millions of voice interactions daily for over 3,000 enterprise customers including Fortune 500 companies. Our platform delivers enterprise-grade availability and scalability with consumption-based pricing, enabling companies to provide superior customer service at lower costs. As voice experiences evolve with AI, Connect is pioneering new ways to make real-time communications more intelligent, natural, and efficient.
The Role: As Director, SDE, for Real-Time Communications, you'll lead multiple high-impact product and engineering teams driving Connect's voice and telephony innovation. You'll shape how businesses leverage advanced technologies like AI-powered voice, speech analytics, and natural language processing while maintaining carrier-grade reliability across global telecommunications infrastructure.
Key job responsibilities
• Drive product and engineering strategy for Connect's voice platform serving billions of minutes of customer communications annually
• Drive innovation in voice AI and rich communications experiences that will impact millions of customer interactions daily
• Lead strategic initiatives that bridge traditional telephony with next-generation digital experiences
• Build and maintain relationships with telecommunications carriers and technology partners to ensure enterprise-grade voice quality and reliability
• Lead multiple product and engineering teams delivering features and technology support spanning voice infrastructure, call quality monitoring, global telephony, and voice AI
• Define and execute strategy for global voice coverage and quality
• Create and deliver compelling content including executive presentations, technical demonstrations, and thought leadership
• Partner with sales, marketing, and solution architects to drive customer adoption and growth
• Work with a diverse portfolio of Fortune 500 customers across financial services, healthcare, retail, and travel industries
Basic Qualifications
• 15 years of enterprise software experience with focus on real-time communications
• Bachelor's degree (MBA or MS in Computer Science preferred)
• Deep knowledge of telecommunications, VoIP, and enterprise voice technologies
• Experience with global telecommunications infrastructure and carrier relationships
• Proven track record of public speaking and delivering executive-level presentations
• Experience leading multiple product teams and driving cross-functional initiatives
Preferred Qualifications
• Track record of driving product and engineering strategy for cloud-native voice services
• Strong understanding of voice AI technologies and speech processing
• Experience working with global telecom regulations and compliance
• Deep knowledge of AWS services and cloud computing
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $264,100/year in our lowest geographic market up to $350,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $264,100 - $350,000