Data Center Generator Service Technician

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Generation Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. As both a technical expert and primary customer support liaison, the Generator Service Technician is responsible for maintaining consistent communication with clients to ensure an exceptional customer experience while maximizing data center availability. All necessary tools and equipment will be provided by AWS.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities
Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability

Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)

Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)

Perform rack installs and rack decommissioning within internal SLA

Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment

Technical writing to support change management program

Monitor daily work requests and manage to resolution, and execute projects from conception to completion

On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation

Work schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule. Some locations have on-call rotations.

Role may support more than one location/site.

Physical Requirements:

Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

Regularly lift and/or move up to 39 pounds independently

Participate in group lifts for 40 pounds

Maintain balance and perform construction tasks while on a ladder

Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position

Work in an environment requiring provided ear protection

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements:

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life
The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.

The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

Basic Qualifications

- 2 years of electrical facilities maintenance and 2 years of mechanical facilities maintenance experience
- 2 years of Microsoft Office products and applications experience, or Bachelor's degree
- Work flexible schedule including weekends, nights, and holidays

Preferred Qualifications

- 2 years of data center engineering experience
- Experience reading and writing procedures, technical documents, and engineering drawings
- vocational/technical training or an associate degree or above, or 4 years of military experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.