What are the responsibilities and job description for the Customer Success Manager, Consumables position at Amazon?
Description
This role can be located in one of our approved corporate offices, with preference to New York City, NY.
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities
We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.
Basic Qualifications
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 70,400.00 - 101,800.00 USD annually
USA, NY, New York - 66,300.00 - 112,000.00 USD annually
USA, VA, Arlington - 58,200.00 - 101,800.00 USD annually
USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10418949
This role can be located in one of our approved corporate offices, with preference to New York City, NY.
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
- Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
- Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
- Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
- Contribute to process improvements and innovation initiatives that benefit the broader organization
- Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
- Review and analyze performance data to identify growth opportunities
- Develop and present strategic recommendations to vendors
- Participate in team meetings and knowledge-sharing sessions
- Manage multiple projects while maintaining high service standards
We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.
Basic Qualifications
- Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3 years of Vendor of Client facing experience in Account Management, Vendor Management, and/or relevant experience in associated fields such as Buying, Planning, or Merchandising
- Excellent written and verbal communication skills.
- Proficient in Microsoft Excel.
- Experience in project or program management
- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in retail, e-commerce, or technology industries.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 70,400.00 - 101,800.00 USD annually
USA, NY, New York - 66,300.00 - 112,000.00 USD annually
USA, VA, Arlington - 58,200.00 - 101,800.00 USD annually
USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10418949