Construction Manager, Operations Support

Description

This Construction Manager role is an exciting opportunity that is a fast moving position working from offices in Austin TX , Seattle, WA , and New Jersey, NJ. The role is responsible for managing ongoing requests for replacement equipment or small project support initiated through the PERF intake system or other Store Development platforms and tools.

This position reports directly to an Executive Leader and oversees the tactical execution of requests, as well as reporting to key stakeholders.

This Person Will

Work closely with peers in Store Development to get projects over the finish line in a timely manner by cultivating a team environment of shared fate, communication, service and accountability.

Build and maintain strong relationships with contractors, service providers, equipment suppliers, as well as stakeholders in store operations and regional leadership.

SPMs are data driven and solution-oriented with passion for moving at the speed of retail. Operational knowledge of retail execution, production flow and key equipment are a plus, as well as cross-functional SDT experience.

This position will work five days a week in an office located in Austin TX , Seattle WA or Jersey City, NJ.

Professional / Project Management Knowledge

• Experience with retail grocery and/or food service operations, equipment and merchandising- with passion for operational workflow processes and effective store design.
• General understanding of facilities infrastructure, as impacted by store level production equipment.
• Advanced ability to plan, estimate, organize, and monitor projects. Ability to prepare and guide schedules effectively.
• Awareness of regulatory requirements which must be considered in coordination of equipment and projects in operating stores.
• Ability to work effectively in a team environment- fostering a culture of excellence and accountability
• Excellent planning and organizational skills
• Ability to effectively organize and handle multiple small projects concurrently
• Experience planning budgets and tracking expenses, and performing equipment life-cycle cost analyses
• Ability to manage multiple suppliers, service providers, and contractors in a diverse environment with a focus on customer service
• Self-directed and ability to solve problems
• Strong work ethic and high standard of service
• Proficiency in all Microsoft Office applications, web-based applications and ability to learn custom applications
• Strong knowledge of Whole Foods Market brand integrity
  
  

Interpersonal And Communication Skills

• This TM must have a service mindset, with ability to find alignment amongst stakeholders in a dynamic environment with competing priorities.
• Communicates structured information in a clear, concise, and organized fashion. Ability to tailor information so relevant to the audience with stakeholders ranging from EVP to store -level TMs.
• Collaborates with others to achieve objectives and ensure information flow
• Effectively presents information and responds to questions, in both one on one and group settings
  
  

Teamwork & Collaboration

• Participates in cross functional projects and provides senior-level support to team
• Impacts overall team effectiveness
• May provide informational support to less experienced TMs
• Build and nurtures relationships with senior-level stakeholders and leaders.
  
  

Judgment and Problem Solving

• Analytical skills apply to evaluate and interpret complex situations and identify risks
• Presents problem analysis and recommended solutions in a creative and logical manner
• Handles a diverse range of issues requiring evaluation of a variety of factors, including business trends
• Analyzes complex and ambiguous problems
• Identifies and shares opportunities for process/ procedural enhancements to drive efficiency and improve service levels.
  
  

Organization & Business Knowledge

• Understands trends and emerging challenges of the customer base, market and industry.
• Applies business and project understanding to focus project team's efforts
• Demonstrates excellent knowledge of the WFM and Amazon product mix, supply base and retail operations.
  
  

Education & Experience

• BA/BS degree and 4-6 years relevant experience OR equivalent education and relevant experience.
  
  

Physical Requirements / Working Conditions

• Must be able to perform essential responsibilities with or without reasonable accommodation.
• This position may require up to 30% travel at various times.
  
  

Key job responsibilities

Responsibilities

• Oversight of cross functional coordination among disciplines (design, décor, equipment, construction, facilities) to shepherd projects through completion successfully.
• Prioritize and successfully address requests in a timely manner with a high level of service.
• Clear and concise communication with Operations and field support teams to ensure quality install every time tH Seeks feedback, always learning, and strives to become an expert across a broad area of Store Development services.
• Team player with the ability to pivot based on company priorities.
• Trouble shoots challenges to provide ongoing process and program improvement.
• Ability to operate daily in a queue / work ticket environment with fulfillment, ownership and creativity Manage ball in court activities effectively, providing ongoing reporting on execution metrics to provide accountability.
• Drives and supports consistency in execution across enterprise allowing for pooled resources and efficiencies.
• Partners with Facilities and Equipment teams to create programs that extend the useful life of our equipment while reducing the cost to maintain.
• Partners with Facility Support team in third-party supplier review meetings to assess service levels, opportunities for savings, and areas for improvement; recommend contract changes and/or terminations where warranted.
• Maintains applicable compliance and regulatory programs as required.
  
  

A day in the life

Scheduling of installs, reviewing costs for scope of work

Basic Qualifications

• 3 years of team management experience
• 3 years of program or project management experience
• 3 years of working cross functionally with tech and non-tech teams experience
• 3 years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
  
  

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization
• Experience in data mining, data management, reporting, and SQL queries
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $69,700/year in our lowest geographic market up to $155,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A3118289