Business Analyst II, Recruiting OPs Center, Measurement Strategies Services

Description

We are seeking a Business Analyst to join the Measurement Strategy Services (MSS) team within Recruiting Process Optimization (RPO). This role is responsible for developing and operationalizing a comprehensive measurement framework for Amazon's corporate hiring process. The Business Analyst will design inspection and testing frameworks, build monitoring platforms, and measure the impact of product features and process changes on Quality of Process and Time to Hire.

Key job responsibilities
Develop a cohesive measurement system for the corporate hiring process, including process inspection and product testing frameworks
Explore and define metrics across recruiting data warehouses and clickstream/behavioral analytics platforms
Build and iterate on Excel/Quicksight monitoring dashboards to detect deviations, anomalies, and process defects proactively
Define process-based KPIs and evaluate product impact by analyzing metric trends pre- and post-feature release
Provide metric shortlisting and delivery support integration of the measurement framework into A/B testing and experimentation platforms for causal validation of product feature impacts
Partner cross-functionally with product, technology, analytics, and process optimization teams to align on measurement standards and data models
Conduct deep-dive analyses into anomalies and translate findings into actionable recommendations for leadership

A day in the life
Define process KPIs, create and monitor control charts to identify deviations and anomalies across cycle time, adoption, and system health dimensions
Prototype and refine inspection metrics using Excel, Quicksight, and business intelligence tools
Collaborate with Product Managers, BIEs, and domain SMEs to define and validate new metrics
Analyze pre/post feature release data to assess product impact
Prepare measurement insights for Weekly Business Reviews (WBRs) and leadership inspection mechanisms
Document measurement methodologies, standard operating procedures, and metric definitions
Participate in experiment design discussions and support A/B test setup and analysis

About the team
Measurement Strategy Services (MSS) drives data-driven process improvement through takt time analysis, defect detection, experimentation, and product measurement. The team ensures decisions are grounded in concrete data — identifying opportunities, validating improvements, and maintaining process excellence across recruiting operations.

Recruiting Process Optimization (RPO) is a centralized function within Amazon Talent Acquisition that standardizes and optimizes recruiting processes through technology integration and data-driven decision-making. RPO connects product teams, analytics partners, and frontline recruiters to deliver measurable value across efficiency, quality, and strategic alignment.

Basic Qualifications

- 3 years of tax, finance or a related analytical field experience
- 3 years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL
- Experience making business recommendations and influencing stakeholders

Preferred Qualifications

- 5 years of business analyst, data analyst or similar role experience
- 5 years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.