AWS North America Business Operations Lead

Description

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS Commercial Sales (AGS) organization, the Sales Strategy and Operations (S&O) team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

The Business Operations function within North America S&O is responsible for defining and leading the rhythms and mechanisms that proactively monitor performance of and ensure success of the Sales organization. We are seeking Business Operations Lead to define, land and execute against our strategic priorities. This role will serve as a business partner to sales operations and sales leaders to lead rhythm of the business activities such as Monthly Business Reviews, Quarterly Business Reviews, Monthly Metrics Reviews, Forecasting, Pipeline Management, and other cadenced reporting and metrics for the teams. The role will also facilitate landing of North America mechanisms to support business objectives related to revenue growth and productivity improvements.

The ideal candidate has experience in business management, program management, or operations in a sales organization and has high business acumen and strong analytical skills. This is a hands-on position - the candidate must be willing to “roll up the sleeves”. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make tradeoffs, and balance business dynamics despite constraints. The lead will thrive in a fast-paced environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes. Maturity, strong judgment, and the ability to influence are all essential to success in this role.

Key job responsibilities
- Define the operational cadence for the Division business and manage business planning activities
- Own and run a complete mechanism end to end (e.g., pipeline management, forecasting, business reviews)
- Manage monthly CEO reviews
- Drive change management and communications for North America mechanisms and tools for the business including Account Planning, Events, Win / Loss, Executive Engagement
- Partner with worldwide S&O to align operating cadence across Geos/Areas
- Continuously improve output quality, effectiveness and velocity of mechanisms

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

GSO2024

Basic Qualifications

- Bachelor's degree or equivalent
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- 5 years of sales operations or equivalent experience
- Experience developing and executing sales strategies, tactics, plans, processes, systems and programs

Preferred Qualifications

- Experience presenting to senior leadership
- Experience working within a high-growth, technology company
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.