What are the responsibilities and job description for the Account Manager, Hub Delivery Partner Program position at Amazon?
DESCRIPTION
Be part of a dynamic team managing steady state relationships of our hub delivery partners -small business owners who enhance our customers' delivery experience and strengthen our last mile delivery network.
WHAT YOU’LL DO
In this Individual Contributor role, you will serve as the face of Amazon to a portfolio of Hub Delivery Partners assigned to delivery stations in a pre-defined region.
You will own your territory in developing and executing a plan to provide best-in-class support for our Delivery Partners, ensuring they launch successfully and maintain high performance, quality and customer retention.
You’ll accomplish this by collaborating with an integrated internal team of Station Operations Managers and Program Managers. You’ll work to analyze problems, discover insights, deliver recommendations, and drive change both internally and externally. This is a high impact type role where you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazon's innovation in the last mile delivery space.
Key job responsibilities
On a daily basis, Account Managers are responsible for:
- Coordinating quality and performance reviews to discuss business health and new opportunities, as well as to provide bench-marking data and insights.
- Coaching and training partners on best practices and process improvements to ensure they launch successfully and achieve performance metrics.
- Serving as an advisor and single POC for partner issues, questions, requests, escalations, and concerns.
- Work with a sense of urgency to drive and deliver goals while maintaining a high quality of work.
- Communicating program updates, operational impacts and disruptions to Delivery Partners.
- Partnering with internal teams to facilitate high quality solutions on behalf of Delivery Partners (Voice of Partner).
- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual Delivery Partner experience.
- Willingness to travel 30%.
About the team
The Hub Delivery Partner program is part of Amazon's fast growing and always evolving rural, urban and global delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios.
BASIC QUALIFICATIONS
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree
- 3 years of sales or account management experience
- 2 years of professional experience in a supervisory or team lead role
- Excellent organizational, relationship-building, and communication (written and verbal) skills
PREFERRED QUALIFICATIONS
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
