Sr. Customer Solutions Manager, Global Healthcare & Life Sciences Industries

DESCRIPTION

Drive transformation for leading Healthcare & Life Sciences organizations while shaping the future of patient care, drug discovery, and clinical innovation through AWS cloud and AI solutions.

Partner with senior leaders at global HCLS enterprises to accelerate their cloud adoption journey, delivering measurable business outcomes and strategic value.

About the Role

Customer Solutions Managers (CSMs) at AWS are obsessed with accelerating customer cloud adoption and driving measurable value from cloud investments. As a CSM in Healthcare & Life Sciences, you'll partner with senior leaders and engineering teams at global organizations to strategize and manage their end-to-end cloud transformation journeys.

We help Healthcare & Life Sciences organizations adopt advanced cloud and AI solutions while migrating existing workloads to the cloud. Together with customers, we shape and execute strategies to build mindshare and broaden the use of AWS offerings across their enterprises.

What You'll Do

Strategic Partnership & Leadership

Take end-to-end ownership of diverse projects and initiatives, interfacing with core account teams including Sales, Support, Solutions Architecture, Professional Services, product/engineering teams, and customer stakeholders

Establish deep understanding of your customer's business vision, culture, and processes to evangelize AWS services and influence adoption of the right solutions at the right time

Serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams

Technical & Business Transformation

Leverage your experience with large-scale transformations to shepherd customers through their AWS adoption stages, solving challenges through innovative ideas, skills, tools, and mechanisms

Frame deeply technical topics appropriately for different executive leaders (CIO, CFO, CMO, CTO, CISO) to drive alignment and decision-making

Advocate throughout AWS on behalf of customers, ensuring their success is prioritized across all touchpoints

Industry Expertise

Apply your fluency in the Life Sciences industry to translate business requirements into cloud solutions that address industry-specific challenges

Drive business outcomes focused on patient care, drug discovery, clinical trials, regulatory compliance, and healthcare innovation

Key job responsibilities
Experience & Qualifications

Proven track record leading transformational projects with senior leadership at large enterprise organizations

Experience with cloud adoption at large enterprise organizations, with demonstrated ability to drive strategic initiatives

Fluency in the Life Sciences industry, including understanding of regulatory requirements, clinical workflows, and industry challenges

Bachelor's degree (advanced degree preferred) in technical or business field relevant to the HCLS industry.

AWS Solution Architect Associate certification (current or ability to earn within 90 days of hire)

Skills & Attributes

Exceptional ability to lead through influence across diverse stakeholder groups

Critical thinking and self-motivation with proven ability to navigate ambiguity

Data-driven decision maker who uses metrics to measure success and drive improvements

Excellent communication skills, both written and verbal, with ability to tailor messaging to different audiences

Innovative mindset with passion for solving complex customer challenges

Travel 15-30% as needed, primarily for customer facing events.

About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

The HCLS Industries team at AWS is committed to helping customers enable their transformation journeys. Our primary goal is to meet customers where they are and work backwards from their industry-specific needs to transform their business and industry. Our team speaks the language of our customers, focusing on business outcomes and industry use cases in everything we do — whether building products and solutions, selling, delivering, or partnering.

At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We celebrate innovation, encourage data-driven decision making, and foster an environment where diverse perspectives drive better outcomes.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

BASIC QUALIFICATIONS

• 5 years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2 years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually
USA, MA, Boston - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually