GenAI Sales Operations Manager, North America Startups

DESCRIPTION

AWS is seeking a NAMER Startups GenAI Operations Manager to design and implement scalable operational mechanisms that connect business strategy to execution. This role serves as the trusted "COO of Sales" partner to the NAMER Startups GenAI Leader - driving data-driven decision making, rigorous business inspection, and operational excellence across the GenAI Startups business. The role encompasses managing Strategic Business Reviews, Forecasting, and Top Deal Calls; leading GPU capacity tracking and credits monitoring; and owning planning processes including headcount planning and territory mapping. Success requires the ability to navigate complex cross-functional environments, develop simple and scalable solutions to difficult problems, and communicate analytical results clearly - both in writing and verbally.

Through removing roadblocks and driving solutions, you will empower our specialized sales force to effectively acquire, grow, and retain the best GenAI startups on AWS. You'll build strong relationships across Sales, Investor Management, Partner, Solution Architecture, Finance, and Marketing functions - enabling you to lead change management initiatives and enhance operational productivity within the NAMER Startups GenAI business.

Key job responsibilities
1. Serve as the trusted "COO of Sales" partner and advisor to GenAI SUP Sales leadership in North America - defining the key systems and mechanisms needed to achieve revenue and growth objectives.
2. Lead execution of territory planning, quota setting, headcount planning, goals planning, and operational plans in close partnership with Sales Leadership.
3. Establish and manage critical operational cadences, including business reviews, pipeline and forecast calls, and planning readiness milestones.
4. Lead business-wide initiatives that improve sales productivity, operational efficiency, and process automation.
5. Own operational tracking and reporting for GPU capacity and GenAI credits - providing leadership with clear visibility into utilization, risks, and trends to inform strategic decisions.
6. Drive escalations and issues to resolution across cross-functional teams; able to stand in for the Sales Leader as required.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent
• 5 years of sales operations or equivalent experience
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

PREFERRED QUALIFICATIONS

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership
• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 147,300.00 - 199,300.00 USD annually
USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually