Pharmacy Manager, Amazon Pharmacy

Job Description

We are seeking a talented and experienced Pharmacy Manager to join Amazon Pharmacy, where innovation is at the core of what we do. Our goal is to make it easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy.

Main Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Will set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices.
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Managing workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers.
• Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements.
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP).
• Responsible for the site's growth and partnering with capacity planning and facilities for all growth workforce management needs.
• Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
• Implements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer's profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).

BASIC QUALIFICATIONS

• Doctorate or Bachelor's Degree in Pharmacy.
• Active/Good Standing Pharmacist license in domicile state.
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety.
• Experience with performance metrics, process improvement and Lean techniques.
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Able to manage detail, establish root cause and be able to extract and manipulate data.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

PREFERRED QUALIFICATIONS

• 2 years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Ability to handle changing priorities and use good judgment in stressful situation.
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization.
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial.
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.