What are the responsibilities and job description for the Senior Technical Program Manager, Amazon Music for Free, Prime, Unlimited Retention and Spoken Word Experiences position at Amazon Music?
Description
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, ad-free and exclusive podcasts and a rich and diverse catalog of audiobooks; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
Love Music? Want to build customer-facing products that touch the lives of millions of people? Come join Amazon Music, where we are reinventing how people discover and experience music, spoken word, and culture within a community of passionate fans.
Key job responsibilities
We are looking for an experienced Senior Technical Program Manager to lead customer retention across Amazon Music tiers and content types. In this role, you will lead cross-organizational initiatives across our ad-supported Free tier, Prime and our Unlimited tiers in addition to spoken word experiences covering Podcasts and Audiobooks. You’ll work across Amazon Music and external organizations to launch large-scale and high impact product improvements for our customer base. In this role, you will influence internal and external cross-functional stakeholders, design technical solutions, and lead end-to-end execution of these customer-facing projects ensuring that we continuously raise the bar for our customers and deliver on our ambitious roadmaps across Alexa experiences and also visual clients across mobile and web.
About The Team
Our team is focused on improving the customer experience for Free, Prime and Unlimited listeners to drive retention and growth for Amazon Music overall. We also own the podcast and audiobooks customer experiences across all tiers. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
Basic Qualifications
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 148,700.00 - 201,200.00 USD annually
USA, CA, San Francisco - 171,000.00 - 231,400.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
Company - Amazon.com Services LLC
Job ID: A3193992
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, ad-free and exclusive podcasts and a rich and diverse catalog of audiobooks; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
Love Music? Want to build customer-facing products that touch the lives of millions of people? Come join Amazon Music, where we are reinventing how people discover and experience music, spoken word, and culture within a community of passionate fans.
Key job responsibilities
We are looking for an experienced Senior Technical Program Manager to lead customer retention across Amazon Music tiers and content types. In this role, you will lead cross-organizational initiatives across our ad-supported Free tier, Prime and our Unlimited tiers in addition to spoken word experiences covering Podcasts and Audiobooks. You’ll work across Amazon Music and external organizations to launch large-scale and high impact product improvements for our customer base. In this role, you will influence internal and external cross-functional stakeholders, design technical solutions, and lead end-to-end execution of these customer-facing projects ensuring that we continuously raise the bar for our customers and deliver on our ambitious roadmaps across Alexa experiences and also visual clients across mobile and web.
About The Team
Our team is focused on improving the customer experience for Free, Prime and Unlimited listeners to drive retention and growth for Amazon Music overall. We also own the podcast and audiobooks customer experiences across all tiers. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
Basic Qualifications
- 5 years of technical product or program management experience
- 3 years of software development experience
- 5 years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- 5 years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 148,700.00 - 201,200.00 USD annually
USA, CA, San Francisco - 171,000.00 - 231,400.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
Company - Amazon.com Services LLC
Job ID: A3193992