Sr. UX Manager, AI Services

DESCRIPTION

AWS AI Services is hiring a Sr. UX Design Manager to lead the design team responsible for Amazon Bedrock and the broader AWS AI/ML portfolio. Amazon Bedrock/Mantle is the fastest-growing service in AWS history, a fully managed generative AI platform that gives customers a unified API to access and test foundation models from leading AI companies, run high-performance inference at scale, and customize models with their own data. This is a rocketship service, having processed more tokens in Q1 2026 than in all prior years combined, with customer spend nearly doubling QoQ. It is a cornerstone of AWS's AI strategy and a primary revenue driver for the company.

In this role, you will own the design vision for how builders interact with Bedrock's inference platform, model hosting capabilities, and model customization workflows. Your scope also includes a breadth of other popular AI services, including Amazon Transcribe, Amazon Translate, Amazon Comprehend, Amazon Textract, and Amazon Rekognition. This is a role where your team's design decisions directly shape how millions of customers adopt and scale generative AI in production.

Key job responsibilities
As a Sr. UX Design Manager, you will lead, mentor, and grow a team of UX designers while building a collaborative and inclusive team culture that attracts and retains top design talent. You will define and communicate a cohesive design vision and strategy across the Bedrock platform and the broader AI services portfolio, ensuring consistency and quality across every customer touchpoint, from model selection and capacity monitoring to evaluation and customization workflows. This is a team that ships product quickly and often.

A core part of your role involves partnering with product management, engineering, applied science, marketing, legal, and research teams to translate complex AI/ML capabilities into intuitive user experiences. You will establish and evolve design processes, frameworks, and quality standards that enable the team to ship high-impact work using data-driven decision-making in a way that keeps pace with Bedrock's rapid growth.

You will also lead the team through a period of significant process transformation, establishing new mechanisms and ways of working as emerging AI tools reshape what it means to practice design. This includes defining how the team adopts AI-assisted workflows, rethinking traditional design processes, and evolving the role of UX within the organization to stay ahead of a rapidly shifting landscape. You will drive cross-team alignment on shared design patterns, interaction models, and design systems that scale across multiple AI services. Representing the design team in leadership forums, you will communicate design strategy, progress, and impact to senior stakeholders, connecting customer needs, business goals, and the team's creative output into a clear narrative.

About the team
The team designs console experiences for the 6 AWS AI services, including Amazon Bedrock. Our customers are technical builders who come to the console to discover available AI capabilities, understand how to integrate them, and get to production quickly. We design to educate through the experience itself, helping developers visualize what the APIs offer and build confidence as they move from exploration to implementation.

The team you will manage includes a mix of junior and senior designers. You will grow talent at both ends, mentoring earlier-career designers hands-on while giving senior designers room to push the craft forward. The broader service team is dynamic, fast-moving, and highly technical. They want a design leader who is engaged, not afraid to get into the weeds, and ready to be a true partner in designing the optimal customer journey.

BASIC QUALIFICATIONS

• 10 years of design experience
• 5 years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience
• Experience leading diverse teams across multiple geographies in the delivery of experiences from end to end (user flows, wireframes, prototypes, and high-fidelity visuals)

PREFERRED QUALIFICATIONS

• Experience presenting to and effectively advising cross-functional senior executives
• Experience embedding design within product teams for agile design and development collaboration
• Led teams from zero to fluent in emerging design technologies through structured enablement, change strategy, hands-on training, and measurable adoption outcomes.
• Fluency in AI agent development using SDKs and CLIs, including designing intuitive CLI commands and developer-facing interaction patterns that prioritize usability and developer experience.
• Proven ability to thrive in a high-tempo, rapid-deployment environment, shipping fast, iterating in real-time, and delivering tactical outcomes with minimal overhead.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 198,400.00 - 268,400.00 USD annually