Data Center Chief Engineer, CLT101

Join our dynamic Data Center Engineering Operations Team and become a critical architect of the infrastructure that powers global cloud computing. You'll play a pivotal role in maintaining the heartbeat of Amazon Web Services' physical infrastructure, ensuring seamless operations that support millions of customers worldwide.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource reporting to a site’s Data Center Facility Manager, interacting with onsite Engineering Operations Technicians (EOT) and any third-party vendors. They are expected to be a singular focal point for all facility operations within a given data center and to support Amazon within its owned and operated data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime.

Chief Engineer will be responsible for managing small-to-medium large impact projects from conception to completion. These projects can involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in both local and global settings. The CE will be tasked with creating and delivering milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.

The Chief Engineer directs, trains and supports EOT’s in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.

• Operate independently with limited direct management

• Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Center Facility Manager as needed

• Perform root cause analysis of equipment failures

• Troubleshoot and report of facility and data sever-level events within internal SLA

• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams

• Provide training and guidance to Engineering Operations Technicians

• Ensure all safety procedures are adhered to by vendor and Amazon staff

• Ensure all security procedures are adhered to by vendor and Amazon staff

• Utilize internal CMMS to manage building workflows

• Communicate complex technical information to a non-technical audience

• Using Microsoft Office suite (Outlook, Excel, PPT, Word) and other computer programs such as PDF, QUIP, and other dashboards and scheduling tooling.

• Instruct others on scheduling, ticketing, and providing mentorship in developing solutions.

Physical Requirements:

• Walk job sites in uneven terrain

• Work at heights and from ladders

• Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more

• Coordinate body movements when using tools or equipment

• Reach and stretch to position equipment and fixtures while maintaining balance

• Bend or twist the body into unusual positions while working

• Perform physical tasks all day without becoming overly tired

• Use hands to manipulate small wires and objects

• Push or pull heavy objects into position

• Work in a noisy environment

• Work at depths, such as under raised floors

• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements:

• Ability to travel to or commute between data center locations as needed

• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

• Travel frequency will vary based on business needs and operational status of assigned facility

• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.