Community Engagement Manager, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS is hiring a Community Engagement Manager to help delivery and execute programs and initiatives for the AWS Data Center Community. This position will be based out of South Bend, Indiana or Chicago, Illinois.

We are seeking a dynamic and passionate Community Engagement Coordinator to develop, implement, and manage community outreach programs that strengthen relationships between our organization and the communities we serve. This role requires excellent communication skills, cultural sensitivity, and the ability to build meaningful partnerships with diverse stakeholders. Our team launches long-term, innovative programs that will have a lasting impact in our regions around the world where we work, live, and raise our families. We are obsessed with being good neighbors, and we start with the community and work backwards to represent infrastructure communities inside AWS.

Key job responsibilities

• Design and execute community engagement strategies and initiatives
• Serve as the primary liaison between the organization and community members, groups, and organizations
• Coordinate and facilitate community meetings, events, and workshops
• Develop and maintain relationships with key community stakeholders, including local leaders, nonprofit organizations, and government agencies
• Create and manage communication channels to keep communities informed and engaged
• Track, measure, and report on community engagement metrics and program outcomes
• Manage community feedback processes and ensure concerns are addressed appropriately
• Coordinate volunteer programs and community service initiatives
• Maintain accurate records of community interactions and engagement activities
• Support the development of community-focused content for various communication channels

About the team
*Why AWS*
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

*Work/Life Balance*
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

*Inclusive Team Culture*
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.