Sales Manager

Position Summary

Amazing Magnets is seeking a performance-driven Sales Manager with a proven track record in B2B sales leadership and a strong foundation in marketing. This role is responsible for leading a team of four Sales Representatives and two Customer Service Representatives to exceed revenue goals, deliver exceptional customer experiences, and execute market growth strategies for our Neodymium magnet product lines.

The ideal candidate is strategic, hands-on, and data-driven with experience in bridging B2C demand to B2B partnerships. A strong understanding of industrial distribution, OEM accounts, and customer lifecycle management is essential.

Key Responsibilities

• Manage, train, and coach the Sales and Customer Service teams to meet or exceed sales targets and service standards.
• Develop and execute sales strategies focused on acquiring and retaining B2B customers, including e-commerce-driven B2C leads.
• Partner with marketing to align campaigns, lead generation efforts, and product promotions with revenue objectives.
• Oversee CRM processes and utilize data analytics to monitor pipeline health, conversion rates, and customer trends.
• Ensure customer service team meets response time, satisfaction, and resolution goals.
• Collaborate with Operations and Product teams to align inventory, product availability, and lead times with sales forecasts.
• Represent Amazing Magnets at industry events, trade shows, and high-value client meetings.
• Enforce company policies including professional conduct, confidentiality, and dress standards.

Required Qualifications

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
• 5 years of B2B sales experience, preferably with crossover B2C-to-B2B integration.
• 3 years of direct people management experience.
• Demonstrated success in strategic account management and sales process design.
• Proficiency in CRM systems (e.g., NetSuite's CRM, Salesforce).
• Excellent communication, negotiation, and leadership skills.
• Ability to travel locally and occasionally out-of-state for customer visits or trade shows.

Key Performance Indicators (KPIs)

• Sales Revenue Growth – Achieve YOY team sales growth of at least 12%.
• Customer Retention – Maintain B2B customer retention rate above 90%.
• New Account Acquisition – Secure minimum 10 new qualified B2B accounts per quarter.
• Lead-to-Close Ratio – Maintain a 25% or higher lead conversion rate.
• Customer Satisfaction – Ensure CSAT score ≥ 95% across all support interactions.
• Response Time – Customer service tickets addressed within 1 business day, 95% of the time.

Salary : $105,000